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Man Reportedly Outsources His Own Job To China -- Then Spends His Time Watching Cat Videos

Man Reportedly Outsources His Own Job To China -- Then Spends His Time Watching Cat Videos

U.S. corporations moved millions of jobs overseas in the last decade. But maybe it isn't just executives who can play this game. In the search for cheaper labor and greater profits, one employee at a critical infrastructure firm purportedly outsourced his own job to China. The star software developer at a... Read More »

Confessions Of A Customer Service Rep: Dishonesty Is Part Of The Job

Confessions Of A Customer Service Rep: Dishonesty Is Part Of The Job

So who is that person on the other end of the line when you call customer service to troubleshoot problems with your cell phone? What's the experience like for him or her? Read More »

As Employment Remains Flat, Risk of Recession Rises

As Employment Remains Flat, Risk of Recession Rises

WASHINGTON (AP) -- Employers added no net workers last month and the unemployment rate was unchanged, a sign that many were nervous the U.S. economy is at risk of slipping into another recession. Read More »

Verizon Strike Boosts Unemployment Aid Requests

Verizon Strike Boosts Unemployment Aid Requests

By Christopher S. Rugaber WASHINGTON -- Thousands of Verizon workers on strike pushed the number of people seeking unemployment benefits last week to its highest level in a month. But excluding the work stoppage, layoffs likely fell. That should help ease fears that the economy is on the verge of a... Read More »

Verizon Threatens to Suspend Strikers' Health Insurance

Verizon Threatens to Suspend Strikers' Health Insurance

Wednesday is day 10 of the Verizon strike. For 240 hours, 45,000 unionized members of the company's traditional telephone division have rotated shifts at picket lines down the East Coast. But Verizon hasn't budged in its demands, and the company is pushing harder. On August 31, the company says it will suspend... Read More »

Verizon Strikers Weather Storm

Verizon Strikers Weather Storm

Around 40 red-shirted, poncho-wearing strikers stood in the pouring rain in Lower Manhattan on Tuesday, the third day of the Verizon strike. Collective bargaining negotiations broke down over the weekend, after representatives from the Communication Workers of America and International Brotherhood of... Read More »

Verizon Customer Service Rep Saves Caller's Life

Verizon Customer Service Rep Saves Caller's Life

Anyone who has ever made a call to a customer service rep knows that at times they can be beyond frustrating, and at other times they can seem like real lifesavers. This is a story about the latter, and should make you feel better about customer service in general. Recently, a Verizon sales and service... Read More »

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