By Susanna Kim
Papa John's Chairman and CEO John Schnatter apologized to a customer in Sanford, Fla., for a racist rant a Papa John's delivery man inadvertently left on the customer's voicemail. After he delivered a pizza to the Sanford customer and his wife Sunday evening, the delivery man "butt dialed" the... Read More »
Employees have on occasion been guilty of doctoring receipts to say offensive things. There was the Hooters receipt that referred to two Korean immigrant customers as "Chinx" (they filed suit), the Maryland RadioShack employee who called a customer an "ugly itch" on her receipt, from "ghettohood, usa."
But... Read More »
The story of the Tower of Babel is understood to be a parable on humanity's disparate nature. When the species coalesced pridefully around the construction of an imposing tower, the higher being made the decision to divide humanity. And so humans began speaking distinct languages. Along the way we've diverged... Read More »
Update: On Monday evening, the True Food Kitchen in Newport Beach released a statement, which called the receipt "altered and exaggerated." The "Future Ex Banker" blog and Twitter account, which originally posted and sent out the image, have both been taken down.
It's tough to be a food server. Most... Read More »
Tacking a 15 or 20 percent gratuity charge on a bill is a good way to ensure that your waitstaff isn't stiffed by stingy patrons. It turns out that it's also a way for management to pocket some extra cash while stiffing its waitstaff. Such practices have becoming increasingly common, or at least increasingly... Read More »
Most service professionals rely on tips, most famously a restaurant's wait staff, whose base pay is a far cry from the minimum wage. But there are many others we may not think of tipping, or tipping very much, even though they also depend on our generosity for a chunk of their take-home pay. Read More »
If you're pinching your pennies a little tighter this year, you may be tempted to hold back on handing extra dollars to the service providers in your life. But, if you do, remember that skipping a worker's gratuity, in many cases, would be like your boss saying to you, "Hey, guess what? We're going to cut your... Read More »
Tips have reached a tipping point. The amount people in the service industry make in tips is up for the first time in three years, according to a report published today by PayScale. The online compensation data company reported that tips fell 5% between 2008 and 2009, remained flat from 2009 to 2010, but rose... Read More »
The industries hit hardest by the recession are well known. They're usually involved in building things Americans can no longer afford (construction workers, carmakers, architects). Less talked about is the suffering of the tipping industries, the professions that rely on tips to survive. Read More »
Tipping has become almost a science these days. According to one study, informing customers of the exact dollar value of 15 percent and 20 percent of their bill actually encourages their generosity. According to another, people tip more if their waitresses stand closer, while another study found that squatting... Read More »
If your household budget is extra lean this year, you may be tempted to scrimp on tipping the service providers in your life.
But, if you do, remember that skipping a worker's gratuity, in many cases, would be like your boss saying to you, "Hey, guess what? We're going to cut your pay by 20 percent this... Read More »
Tipping can be an awkward and uncomfortable situation for many people. How much is too little versus how much is too much? Is it customary to tip your garbage worker and you mailman? What about the guitar playing songstress at your local coffee shop? Luckily there are rules of thumb for the myriad of service... Read More »
"If you can't afford to tip, then don't eat out!" someone tweeted to me when I asked for thoughts on tipping, being tipped, and the general world of customer-service jobs in America.
And, while most people I spoke to -- on both sides of the table -- agree with this, it's a sad fact that in many states, people... Read More »