t-mobile

T-Mobile Rep Goes To Extreme To Preserve Payment On a Dead Man's Line

T-Mobile Rep Goes To Extreme To Preserve Payment On a Dead Man's Line

'Keep Your Late Dad's Account To Hear His Voice'

A customer complains that a T-Mobile rep tried to talk him into keeping his late father's account active to be able to hear his voice. Read More »

Pregnant T-Mobile Worker Had To 'Clock Out' To Go To Bathroom

Pregnant T-Mobile Worker Had To 'Clock Out' To Go To Bathroom

Kristi Rifkin had been working at T-Mobile Call Center in Nashville for four years when she got pregnant with her third child. She says that she loved her job. "I had a great run," Rifkin, 40, told ABC News. "I was making bonus. T-Mobile was good to me. I never had a problem getting a schedule I wanted. I... Read More »

How To Get Americans Back To Work: Advice For The President

How To Get Americans Back To Work: Advice For The President

As the 2012 presidential election enters the home stretch, there seems to be little doubt that jobs and the economy will dominate not only the presidential debates but also the national conversation. Just what should the next president do to get the national unemployment rate to below 8 percent, where it... Read More »

Confessions Of A Customer Service Rep: Dishonesty Is Part Of The Job

Confessions Of A Customer Service Rep: Dishonesty Is Part Of The Job

So who is that person on the other end of the line when you call customer service to troubleshoot problems with your cell phone? What's the experience like for him or her? Read More »

T-Mobile Cutting A Net 1,900 Call-Center Jobs

T-Mobile Cutting A Net 1,900 Call-Center Jobs

BELLEVUE, Wash. (AP) -- Cellphone carrier T-Mobile USA Inc. said Thursday that it is cutting 1,900 jobs nationwide as it consolidates its call centers in an effort to reduce costs and remain competitive. Read More »

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