Rick Silva

Most workers feel frustrated at one point or another. But not many of us have the bad judgment -- and misfortune -- to let it rip in the office -- in front of a top exec. That's what happened to Ronnie, a shift supervisor at a branch of the Boston Market Corp. in Duluth, Ga., when he indulged his anger ...

As Rick Silva's turn on "Undercover Boss" began this past Friday, he spent time singing the praises of his company's high standards. The CEO of the Checkers and Rally's fast-food burger chain demands "perfection," he said, and makes regular use of focus groups to test the chain's burgers. But on his ...