Phone

Many U.S. workers at call centers have seen their jobs shipped overseas in recent years as companies sought cheap labor as a way to cut costs. Beyond lost jobs, the moves also resulted in complaints by consumers about having to deal with foreign-accented employees at call centers in far off places such as India ...

When it comes to employing prisoners, making license plates or performing roadside cleanup typically come to mind as the kind of jobs given to those behind bars. In New York state, however, a select group of inmates are taking on a different role: over-the-phone customer service representatives for the ...