Mobile Phones

So who is that person on the other end of the line when you call customer service to troubleshoot problems with your cell phone? What's the experience like for him or her? ...

Workers around the world are so attached to their mobile devices that they have relationships with them like those with with new lovers -- they can't bear to leave them at home, they take them everywhere, and engage with them as often as possible, even surreptitiously at work. ...