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In New York, Some State Call-Center Employees Are Behind Bars

In New York, Some State Call-Center Employees Are Behind Bars

When it comes to employing prisoners, making license plates or performing roadside cleanup typically come to mind as the kind of jobs given to those behind bars. In New York state, however, a select group of inmates are taking on a different role: over-the-phone customer service representatives for the... Read More »

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