Customerservice

Rank this one right up there on the short list of things you should never to say to a customer: "Burn in hell." But it was precisely that phrase, reportedly uttered by a customer service representative at Telenor, Norway's largest cellular phone company, to a teenage customer that has resulted in the ...

In my twenties, just out of college and living in a new state, the first job I could get was a part-time gig at Victoria's Secret. When I told the men I met where I worked you could see the wheels turning in their heads. They were no doubt envisioning a sales floor littered with scantily clad supermodels engaged ...