Customer Service

Job seekers, get out your seasonal cookie cutters and hunt down some eggnog, it's time to prepare for the holidays. OK, so maybe it's a little early for the festive cookies and cocktails, but if you plan on looking for work during the holiday season, it's high time you started preparing. ...

Anyone who has ever made a call to a customer service rep knows that at times they can be beyond frustrating, and at other times they can seem like real lifesavers. This is a story about the latter, and should make you feel better about customer service in general. Recently, a Verizon sales and service ...

Americans are not happy with the current state of customer service. According to a new Consumer Reports' survey, 65 percent are "tremendously annoyed" by rude salespeople and 64 percent of respondents said that they had left a store in the previous 12 months because of poor service. Guess which store is among ...

Everyone knows that the customer is key and that satisfied customers who return and make recommendations to their friends create success for companies. But a recent study from the University of Missouri suggests that happy employees are almost as important as happy customers. Managers who not only focus on ...

Here's a fun switch: Calling a customer service center and getting someone with a Scottish accent on the line. Actually, that will only happen if you live in the U.K., as U.S.-based Amazon is expanding its overseas interests, creating 500 permanent and 400 temporary jobs at its new Customer Service Center at ...

In 2011, the retail industry is expected to grow by over five percent, creating half a million new jobs, according to industry researchers. The food and beverage industry is also expected to grow, though not as dramatically. As the economy rebounds and consumers start spending again, new job opportunities will ...

Rachel Farrell, Special to CareerBuilder Before I started working in "the real world," I had several part-time jobs. I babysat. I worked in fast-food restaurant. I worked in retail. I worked as a waitress at a bar in my hometown. And each time I came home complaining after a hard day's work, my mom would ...

The four Verizon Wireless customer service reps, who insisted on charging a 24-year-old for her father's cell phone service, even after he died, get the most heartless employee of the week awards. "Melissa" wasn't even aware of the bill until Verizon sent her a collection notice for $362.80. She had been ...

CareerBliss.com recently surveyed 200,000 independent employees from 70,000 jobs all over the country to determine which ranked the highest in nine key areas that affect employee happiness: the employee's relationship with their boss and co-workers, their work environment, job resources, compensation, growth ...

My name is Rose Silcox, and I was a credit manager for Qwest Communications for two years, based out of Seattle, Wash. The title of credit manager is a nice way of saying I was the person who shut off the customer's home phone, cell phone, Internet and dish service if they didn't give me money for their ...

When it comes to manning the phone banks as a customer service representative, you have to have patience, a desire to help the customer resolve any issues and, most importantly, a sense of humor. Sometimes, the person on the other end of the line is just completely insane, yet it's your job to make sure they ...