customer service

T-Mobile Rep Goes To Extreme To Preserve Payment On a Dead Man's Line

T-Mobile Rep Goes To Extreme To Preserve Payment On a Dead Man's Line

'Keep Your Late Dad's Account To Hear His Voice'

A customer complains that a T-Mobile rep tried to talk him into keeping his late father's account active to be able to hear his voice. Read More »

The 'Strangest' Customer Service Questions May Surprise You

The 'Strangest' Customer Service Questions May Surprise You

Key to success is shaking off negative and moving with positive

Strangest customer service questions may not be what you expect Read More »

Skills Spotlight: Customer Service And 12 Related Jobs

Skills Spotlight: Customer Service And 12 Related Jobs

These jobs take listening skills, stamina, and plenty of patience

Learn about the skills workers in customer service hold and the related jobs where you can consider applying those skills. Read More »

Job Descriptions Decoded: Sales/Customer Service Position

Job Descriptions Decoded: Sales/Customer Service Position

Do it right and your phone will be ringing off its hook

How to apply for a job in sales and customer service. Read More »

Quiz: Is An Admin Support Position Right For You?

Quiz: Is An Admin Support Position Right For You?

Take this quiz and find out which administrative support role is right for you. Read More »

Summer Hiring Forecast: Where The Jobs Are

Summer Hiring Forecast: Where The Jobs Are

It's no secret that employers have been slow to staff up. The unemployment rate has inched down only recently to 7.5 percent. But a new analysis suggests that a significant number of employers plan to hire temp workers for the summer. On Thursday, CareerBuilder released its annual summer hiring forecast, which... Read More »

4 Retail Jobs That Pay Surprisingly Well

4 Retail Jobs That Pay Surprisingly Well

Retail salesperson is the most common job in America. The sector is still growing, but most of the jobs come with lousy compensation. The average salary? Just $25,310 per year, according to the Bureau of Labor Statistics. Read More »

Wages Stink at America's Most Common Jobs

Wages Stink at America's Most Common Jobs

Workers in seven of the 10 largest occupations typically earn less than $30,000 a year, according to new data published Friday by the Bureau of Labor Statistics. That's a far cry from the nation's average annual pay of $45,790. Read More »

Nice People Shouldn't Work In This Industry

Nice People Shouldn't Work In This Industry

By Cassie Nolan Employers love to put nice people in customer service positions. Especially if they're authentically nice people -- I'm talking about the kind it's impossible to get mad at because they're just naturally so dang polite and pleasant. It's obvious that they genuinely want to solve everyone's... Read More »

Pret A Manger Requires Employees To Act Happy All The Time

Pret A Manger Requires Employees To Act Happy All The Time

Are you happy at work? More to the point, how would you feel if your employer required you to be happy -- or at least act happy at work? Such is the case at Pret A Manger, the fast-growing food chain, according a recent essay in the London Review of Books. It discussed a genuinely creepy set of employee rules... Read More »

Target's New 'Amazing' Script For Training Employees Leaked

Target's New 'Amazing' Script For Training Employees Leaked

Big corporations have long used relentlessly cheery speeches and other tools to motivate employees. But sometimes those efforts can come off as trite, childish and downright cheesy. Target Corp., apparently, is no exception. As Gawker reports, the big-box retailer is rallying its employees to provide... Read More »

Jobs That Won't Be Outsourced Anymore

Jobs That Won't Be Outsourced Anymore

Many U.S. workers at call centers have seen their jobs shipped overseas in recent years as companies sought cheap labor as a way to cut costs. Beyond lost jobs, the moves also resulted in complaints by consumers about having to deal with foreign-accented employees at call centers in far off places such as... Read More »

Customer Service Rep Allegedly Tells Customer To 'Burn In Hell,' Loses Job

Customer Service Rep Allegedly Tells Customer To 'Burn In Hell,' Loses Job

Rank this one right up there on the short list of things you should never to say to a customer: "Burn in hell." But it was precisely that phrase, reportedly uttered by a customer service representative at Telenor, Norway's largest cellular phone company, to a teenage customer that has resulted in the... Read More »

McDonald's Worker Arrested For Allegedly Spitting In Customers' Drinks

McDonald's Worker Arrested For Allegedly Spitting In Customers' Drinks

SIMPSONVILLE, S.C. -- A South Carolina county's deputies say a McDonald's employee spit in two customers' cups of iced tea after the drinks were returned because they weren't sweet enough. Authorities say 19-year-old Marvin Washington Jr. was arrested Wednesday and charged with malicious tampering with food. Read More »

The 11 Jobs Expected To Grow The Most

The 11 Jobs Expected To Grow The Most

America is officially on the rebound, adding 243,000 jobs in January, according to the Bureau of Labor Statistics. Over 20 million new jobs are expected to materialize between 2010 and 2020, but some fields are expanding far more than others, the BLS reported recently. Anything health-care related is... Read More »

Chick-fil-A Cashier Fired For Mocking Asian Customers

Chick-fil-A Cashier Fired For Mocking Asian Customers

There's no shortage of consumers who love the tasty sandwiches served up by fast-food chain Chick-fil-A. But a recent incident in Southern California showed poor taste on the part of a cashier who mocked two Asian customers. According to the Los Angeles Times, rather than typing the consumers' actual names,... Read More »

7 Jobs That Can Be Done By A Robot [Infographic]

7 Jobs That Can Be Done By A Robot [Infographic]

Robots have been infiltrating the workplace for decades, but have largely been relegated to industrial applications, such as manufacturing -- especially within the auto industry. As Honda Motor Co.'s ASIMO shows, however, robots are becoming increasingly complex and adept at performing tasks once deemed... Read More »

Empowerment In The Workplace

Empowerment In The Workplace

With companies struggling to survive and people having a difficult time finding work, there's one simple strategy that can drive revenues to great heights and make you a customer service superstar. The problem: it's often overlooked or even non-existent. It is empowerment, or simply allowing employees to make... Read More »

Looking For A Permanent Job? Consider Starting With Seasonal Work

Looking For A Permanent Job? Consider Starting With Seasonal Work

By Brent Rasmussen, President, CareerBuilder N.A. The holiday season is quickly approaching, and with it brings the possibility of temporary opportunities for job seekers. With consumer confidence falling in October*, retailers expect seasonal hiring to be relatively on par with last year's numbers.... Read More »

Customer Service Reps Get Low Marks -- Especially Walmart's

Customer Service Reps Get Low Marks -- Especially Walmart's

Americans are not happy with the current state of customer service. According to a new Consumer Reports' survey, 65 percent are "tremendously annoyed" by rude salespeople and 64 percent of respondents said that they had left a store in the previous 12 months because of poor service. Guess which store is among... Read More »

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