customer service reps

Confessions Of A Customer Service Rep: Dishonesty Is Part Of The Job

Confessions Of A Customer Service Rep: Dishonesty Is Part Of The Job

So who is that person on the other end of the line when you call customer service to troubleshoot problems with your cell phone? What's the experience like for him or her? Read More »

Getting Up on the Wrong Side of Bed Can Wreck Your Whole Work Day

Getting Up on the Wrong Side of Bed Can Wreck Your Whole Work Day

When a day starts out bad, it just gets worse, according to a recent study that showed workers who get up on the wrong side of the bed pretty much stay on the wrong side of happy for the rest of the day. The research, conducted by Steffanie Wilk, associate professor of management and human resources at Ohio... Read More »

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