Many U.S. workers at call centers have seen their jobs shipped overseas in recent years as companies sought cheap labor as a way to cut costs. Beyond lost jobs, the moves also resulted in complaints by consumers about having to deal with foreign-accented employees at call centers in far off places such as... Read More »
Anyone who has ever made a call to a customer service rep knows that at times they can be beyond frustrating, and at other times they can seem like real lifesavers. This is a story about the latter, and should make you feel better about customer service in general.
Recently, a Verizon sales and service... Read More »