customer service representative

Confessions Of A Customer Service Rep: Dishonesty Is Part Of The Job

Confessions Of A Customer Service Rep: Dishonesty Is Part Of The Job

So who is that person on the other end of the line when you call customer service to troubleshoot problems with your cell phone? What's the experience like for him or her? Read More »

Jobs That Won't Be Outsourced Anymore

Jobs That Won't Be Outsourced Anymore

Many U.S. workers at call centers have seen their jobs shipped overseas in recent years as companies sought cheap labor as a way to cut costs. Beyond lost jobs, the moves also resulted in complaints by consumers about having to deal with foreign-accented employees at call centers in far off places such as... Read More »

Verizon Customer Service Rep Saves Caller's Life

Verizon Customer Service Rep Saves Caller's Life

Anyone who has ever made a call to a customer service rep knows that at times they can be beyond frustrating, and at other times they can seem like real lifesavers. This is a story about the latter, and should make you feel better about customer service in general. Recently, a Verizon sales and service... Read More »

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