Customer Service Rep

So who is that person on the other end of the line when you call customer service to troubleshoot problems with your cell phone? What's the experience like for him or her? ...

Anyone who has ever made a call to a customer service rep knows that at times they can be beyond frustrating, and at other times they can seem like real lifesavers. This is a story about the latter, and should make you feel better about customer service in general. Recently, a Verizon sales and service ...