Customer Service

By Susan Ricker Office and administrative support workers are in nearly every industry and are responsible for a variety of tasks that help keep a business running smoothly. Most jobs require a high school diploma or equivalent and can serve as a gateway to a career in a desired field. You may be considering ...

It's no secret that employers have been slow to staff up. The unemployment rate has inched down only recently to 7.5 percent. But a new analysis suggests that a significant number of employers plan to hire temp workers for the summer. On Thursday, CareerBuilder released its annual summer hiring forecast, which ...

Retail salesperson is the most common job in America. The sector is still growing, but most of the jobs come with lousy compensation. The average salary? Just $25,310 per year, according to the Bureau of Labor Statistics. ...

By Tami Luhby NEW YORK - America's most common jobs come with lousy pay. Workers in seven of the 10 largest occupations typically earn less than $30,000 a year, according to new data published Friday by the Bureau of Labor Statistics. That's a far cry from the nation's average annual pay of $45,790. Food ...

By Cassie Nolan Employers love to put nice people in customer service positions. Especially if they're authentically nice people -- I'm talking about the kind it's impossible to get mad at because they're just naturally so dang polite and pleasant. It's obvious that they genuinely want to solve everyone's ...

Are you happy at work? More to the point, how would you feel if your employer required you to be happy -- or at least act happy at work? Such is the case at Pret A Manger, the fast-growing food chain, according a recent essay in the London Review of Books. It discussed a genuinely creepy set of employee rules ...

Big corporations have long used relentlessly cheery speeches and other tools to motivate employees. But sometimes those efforts can come off as trite, childish and downright cheesy. Target Corp., apparently, is no exception. As Gawker reports, the big-box retailer is rallying its employees to provide ...

Many U.S. workers at call centers have seen their jobs shipped overseas in recent years as companies sought cheap labor as a way to cut costs. Beyond lost jobs, the moves also resulted in complaints by consumers about having to deal with foreign-accented employees at call centers in far off places such as India ...

Rank this one right up there on the short list of things you should never to say to a customer: "Burn in hell." But it was precisely that phrase, reportedly uttered by a customer service representative at Telenor, Norway's largest cellular phone company, to a teenage customer that has resulted in the ...