It's no secret that employers have been slow to staff up. The unemployment rate has inched down only recently to 7.5 percent. But a new analysis suggests that a significant number of employers plan to hire temp workers for the summer.
On Thursday, CareerBuilder released its annual summer hiring forecast, which... Read More »
Retail salesperson is the most common job in America. The sector is still growing, but most of the jobs come with lousy compensation. The average salary? Just $25,310 per year, according to the Bureau of Labor Statistics. Read More »
Workers in seven of the 10 largest occupations typically earn less than $30,000 a year, according to new data published Friday by the Bureau of Labor Statistics. That's a far cry from the nation's average annual pay of $45,790. Read More »
By Cassie Nolan
Employers love to put nice people in customer service positions. Especially if they're authentically nice people -- I'm talking about the kind it's impossible to get mad at because they're just naturally so dang polite and pleasant. It's obvious that they genuinely want to solve everyone's... Read More »
Are you happy at work? More to the point, how would you feel if your employer required you to be happy -- or at least act happy at work? Such is the case at Pret A Manger, the fast-growing food chain, according a recent essay in the London Review of Books. It discussed a genuinely creepy set of employee rules... Read More »
Big corporations have long used relentlessly cheery speeches and other tools to motivate employees. But sometimes those efforts can come off as trite, childish and downright cheesy.
Target Corp., apparently, is no exception. As Gawker reports, the big-box retailer is rallying its employees to provide... Read More »
Many U.S. workers at call centers have seen their jobs shipped overseas in recent years as companies sought cheap labor as a way to cut costs. Beyond lost jobs, the moves also resulted in complaints by consumers about having to deal with foreign-accented employees at call centers in far off places such as... Read More »
Rank this one right up there on the short list of things you should never to say to a customer: "Burn in hell."
But it was precisely that phrase, reportedly uttered by a customer service representative at Telenor, Norway's largest cellular phone company, to a teenage customer that has resulted in the... Read More »
SIMPSONVILLE, S.C. -- A South Carolina county's deputies say a McDonald's employee spit in two customers' cups of iced tea after the drinks were returned because they weren't sweet enough.
Authorities say 19-year-old Marvin Washington Jr. was arrested Wednesday and charged with malicious tampering with food. Read More »
America is officially on the rebound, adding 243,000 jobs in January, according to the Bureau of Labor Statistics. Over 20 million new jobs are expected to materialize between 2010 and 2020, but some fields are expanding far more than others, the BLS reported recently.
Anything health-care related is... Read More »
There's no shortage of consumers who love the tasty sandwiches served up by fast-food chain Chick-fil-A. But a recent incident in Southern California showed poor taste on the part of a cashier who mocked two Asian customers.
According to the Los Angeles Times, rather than typing the consumers' actual names,... Read More »
Robots have been infiltrating the workplace for decades, but have largely been relegated to industrial applications, such as manufacturing -- especially within the auto industry.
As Honda Motor Co.'s ASIMO shows, however, robots are becoming increasingly complex and adept at performing tasks once deemed... Read More »
With companies struggling to survive and people having a difficult time finding work, there's one simple strategy that can drive revenues to great heights and make you a customer service superstar. The problem: it's often overlooked or even non-existent. It is empowerment, or simply allowing employees to make... Read More »
By Brent Rasmussen, President, CareerBuilder N.A.
The holiday season is quickly approaching, and with it brings the possibility of temporary opportunities for job seekers. With consumer confidence falling in October*, retailers expect seasonal hiring to be relatively on par with last year's numbers.... Read More »
Americans are not happy with the current state of customer service. According to a new Consumer Reports' survey, 65 percent are "tremendously annoyed" by rude salespeople and 64 percent of respondents said that they had left a store in the previous 12 months because of poor service. Guess which store is among... Read More »
Here's a fun switch: Calling a customer service center and getting someone with a Scottish accent on the line. Actually, that will only happen if you live in the U.K., as U.S.-based Amazon is expanding its overseas interests, creating 500 permanent and 400 temporary jobs at its new Customer Service Center at... Read More »
When it comes to manning the phone banks as a customer service representative, you have to have patience, a desire to help the customer resolve any issues and, most importantly, a sense of humor. Sometimes, the person on the other end of the line is just completely insane, yet it's your job to make sure they... Read More »