cell phones

Confessions Of A Customer Service Rep: Dishonesty Is Part Of The Job

Confessions Of A Customer Service Rep: Dishonesty Is Part Of The Job

So who is that person on the other end of the line when you call customer service to troubleshoot problems with your cell phone? What's the experience like for him or her? Read More »

T-Mobile Cutting A Net 1,900 Call-Center Jobs

T-Mobile Cutting A Net 1,900 Call-Center Jobs

BELLEVUE, Wash. (AP) -- Cellphone carrier T-Mobile USA Inc. said Thursday that it is cutting 1,900 jobs nationwide as it consolidates its call centers in an effort to reduce costs and remain competitive. Read More »

Don't Let Your Cell Phone Sell Your Age

Don't Let Your Cell Phone Sell Your Age

By Gareth Parkin About a month ago a mid-level executive I know in California asked my advice about getting a new cell phone. He said, "I don't really need or want a smart phone, I don't text or email from my phone. My old phone is dying though and they don't make this brand anymore, what would you... Read More »

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