Call Center

  • Jobs That Won't Be Outsourced Anymore

    Jobs That Won't Be Outsourced Anymore

    Many U.S. workers at call centers have seen their jobs shipped overseas in recent years as companies sought cheap labor as a way to cut costs. Beyond lost jobs, the moves also resulted in complaints by consumers about having to deal with foreign-accented employees at call centers in far off places such as... Continue Reading

  • T-Mobile Cutting A Net 1,900 Call-Center Jobs

    T-Mobile Cutting A Net 1,900 Call-Center Jobs

    BELLEVUE, Wash. (AP) -- Cellphone carrier T-Mobile USA Inc. said Thursday that it is cutting 1,900 jobs nationwide as it consolidates its call centers in an effort to reduce costs and remain competitive. Continue Reading

  • A Day In The Life Of A Call Center Agent

    A Day In The Life Of A Call Center Agent

    "This call is being recorded for quality and training purposes." It's a refrain as familiar to the American people as "for purple mountain majesties." But rarely, when calling up to complain about screwy wireless or a glitchy Android phone, do we think about the people on the other end, who will be listening... Continue Reading

  • In New York, Some State Call-Center Employees Are Behind Bars

    In New York, Some State Call-Center Employees Are Behind Bars

    When it comes to employing prisoners, making license plates or performing roadside cleanup typically come to mind as the kind of jobs given to those behind bars. In New York state, however, a select group of inmates are taking on a different role: over-the-phone customer service representatives for the... Continue Reading