Most workers feel frustrated at one point or another. But not many of us have the bad judgment -- and misfortune -- to let it rip in the office -- in front of a top exec. That's what happened to Ronnie, a shift supervisor at a branch of the Boston Market Corp. in Duluth, Ga., when he indulged his anger during... Read More »
It's often what's going on in the background that really matters. Read More »
Everyone knows that sex sells, but where do you draw the line when you're trying to run a... Read More »
Many sons with famous fathers feel overshadowed and the burden of living up to a legend. But rarely does that psychological dynamic play out on a reality TV show, as it did this week when Jose Mas was featured on "Undercover Boss."
Jose Mas is the CEO of MasTec, the $2.8 billion infrastructure giant that his... Read More »
Even if you know your ultimate goal, you may need a sign to direct you. If there was anyone who should be adept at seeing and reading the signs, you would think it would be Catherine Monson, CEO of Fastsigns International, the country's largest custom signs company.
But by Monson's own telling, it wasn't until... Read More »
We all lose touch at one time or another. Indeed, disconnect is a problem that plagues every workplace, given that the bosses can't truly know what's going on during the day-to-day grind -- as much as they might try. But for a chief executive who went from the bottom to the top, you'd hope he'd at least hold... Read More »
There's nothing like being shown the light. If you work in the blinds-and-drapery business, that should come with the territory. But on Friday's episode of "Undercover Boss," Chad Hallock, CEO of Budget Blinds, the country's largest window-covering franchisor, fought enlightenment as long as he could.
"I... Read More »
No one likes getting found out -- especially if you're a CEO working undercover to find out what it's really like to be a worker in your company. But when Harlan Kent, the president and CEO of the Yankee Candle Company, found his cover blown in "Undercover Boss" this week, it was an opportunity to demonstrate... Read More »
Cutbacks during the crisis have been a downer. And this past Friday's episode of "Undercover Boss" provided a telling example of the national hurt: The nation's largest party supplies company was featured, and its CEO introduced his company with sob stories. Read More »
When Hurricane Katrina hit, hardly anyone was up to the task of protecting New Orleans' most vulnerable residents. President George W. Bush famously flew over the disaster site as corpses were floating through the Big Easy. Two New Orleans residents who were in the city then, and survived, played a central... Read More »
Working on a fishing boat is a demanding, solitary job. So it came as no surprise that Bernt Bodal, the CEO of American Seafoods, cut a laconic figure straight out of a Clint Eastwood movie during his turn Friday on "Undercover Boss." Bodal's personal career trajectory reflects a similarly rugged path: Only... Read More »
As Rick Silva's turn on "Undercover Boss" began this past Friday, he spent time singing the praises of his company's high standards. The CEO of the Checkers and Rally's fast-food burger chain demands "perfection," he said, and makes regular use of focus groups to test the chain's burgers.
But on his... Read More »
Winemaking is one of those industries that seems to have irresistible appeal. Lush fields and fresh air make a vineyard seem like a much more humane place to spend a professional life than behind a desk. And that's mostly because they are. On top of all that, how can you forgo a life spent around fine wine and... Read More »
The pious chief executive of The Dwyer Group weeps when she finds out about her employees' woes on this Sunday's "Undercover Boss." The two-time Emmy nominated CBS reality show is now in its third season, and took its viewers Down South this past weekend. And for the season's second episode, Southern... Read More »
Movies, novels and television shows are often at their most poignant when they take on contemporary subjects. Over the course of the current financial crisis, few versions of commercial entertainment have been as pitch-perfect as the CBS reality series "Undercover Boss." By sending corporate executives to work... Read More »
One of the first questions that comes to mind when you hear that the 'Undercover Boss' Season Two finale involves Tim White, chancellor of the University of California, Riverside, is how can he give bonuses or rewards to the deserving employees he works with on the show? After all, it isn't as if a university... Read More »
Here's the question: When Shelly Sun, CEO and co-founder of BrightStar Care, one of the nation's fastest growing providers of private health care for adults and children, goes away for a week to shoot 'Undercover Boss,' does she hire any of her own employees to take care of her 6-year-old twin boys?
Her... Read More »
This could well be the first and only 'Undercover Boss' episode where a CEO tries to eat his way out of a predicament. David Kim, the man in charge at Baja Fresh, had such a hard time making an acceptable burrito that he tried to eat the evidence of his failure.
"I must have gained five pounds that day!" he... Read More »