Communication

Handshake to Set Yourself Apart

Handshake to Set Yourself Apart

Stand 18 inches apart in New York, 24 in Cheyenne

A handshake can communicate more than you think. Here are some tips for making the best possible impression from the get-go. Read More »

5 Lesser-Known Email Etiquette Rules You Might Be Breaking

5 Lesser-Known Email Etiquette Rules You Might Be Breaking

Can we have a moratorium on "gentle reminders?"

Here are five lesser-known email etiquette breaches that you might still make. Read More »

4 Ways to Get Over Your Fear of Cold Calls

4 Ways to Get Over Your Fear of Cold Calls

Follow this step-by-step guide to banish fear of cold calls

Tips for using the phone effectively as a networking tool rather than wasting time at endless networking events. Read More »

Running With the Bulls

Running With the Bulls

The better trained your runners, the more likely they will succeed

Like many work environments, the trading floor is a fast-paced place. Take the time to debrief and provide context. Your workers will be better for it. Read More »

Translating Small-Talk

Translating Small-Talk

What is said vs. what is heard

Here are a few translations of the double-speak you probably hear at work on a regular basis. Read More »

How to Handle Tough Conversations At Work

How to Handle Tough Conversations At Work

Are you a topper or a plusser? Become a first-class listener

Not-so-obvious yet important tips for communicating in difficult situations. Read More »

11 Things You Should Never Say At Work

11 Things You Should Never Say At Work

Including one word you should drop from all sentences immediately

Some phrases instantly undermine your authority and professionalism, and should be banned from the office. Here are 11 things you should never say at work. Read More »

The 'Strangest' Customer Service Questions May Surprise You

The 'Strangest' Customer Service Questions May Surprise You

Key to success is shaking off negative and moving with positive

Strangest customer service questions may not be what you expect Read More »

The 69 Words GM Employees Can Never Say

The 69 Words GM Employees Can Never Say

Engineers were supposed to watch their language

GM created a list of 69 words and phrases it didn't want engineers to use in documenting recalls to keep media and lawyers from damaging self-descriptions. Read More »

Career & Life Lessons from C-SPAN Top Interviewer Brian Lamb

Career & Life Lessons from C-SPAN Top Interviewer Brian Lamb

Put yourself where good things are likely to happen

Lessons on conducting interviews and on living life. Read More »

Why Not To Pick Up The Phone When Unemployed

Why Not To Pick Up The Phone When Unemployed

Real-world advice from a successful jobseeker

When job hunting, it's hard not to pick up the phone when it rings. But, there are solid reasons to let calls go to voice mail. Here are reasons why. Read More »

How To Deal With Difficult People In Your Career

How To Deal With Difficult People In Your Career

Don't stoop to their level

Deal with office bullies and stubborn clients by taking the moral high ground. Read More »

15 Jobs For Writers

15 Jobs For Writers

Writing opportunities have expanded with the Internet

The Internet has created a space that is ever-hungry for content. Now is a great time to be a writer. Read More »

5 Tips For Minimizing Second-Hand Stress At Work

5 Tips For Minimizing Second-Hand Stress At Work

How to avoid letting office mates stress you out

Second-hand stress from those you work with can make your life miserable. Learn tips for minimizing the impact other people's stress has on you. Read More »

My Co-Worker Won't Stop Talking to Me!

My Co-Worker Won't Stop Talking to Me!

Three things you should do rather than stew in frustration

What should you do when a coworker won't stop talking to you while you're trying to work? Read More »

Job Listings Decoded: Tire Maintenance Technician

Job Listings Decoded: Tire Maintenance Technician

What the ads say are not always what they mean

A job listing for a tire maintenance technician is decoded so you can put your best face forward when applying for this position. Read More »

3 Ways to Get In the News And Why It Helps You Get a Job

3 Ways to Get In the News And Why It Helps You Get a Job

Being quoted positions you as a go-to person in the field.

Having the reputation as an industry expert can get you quoted in the media and pay off handsomely. Here's how to make it happen. Read More »

How To Criticize Your Boss Without Losing Your Job

How To Criticize Your Boss Without Losing Your Job

A little humor and humility go a long way!

Your boss may be in need of a reality check, but you should still tread lightly. Read More »

The Underrated Skill The Best Leaders Have Mastered

The Underrated Skill The Best Leaders Have Mastered

'Brevity is the soul of wit,' said Shakespeare

The brutal reality in business today is that verbose leaders have few followers. Read More »

Is Texting Okay At Work?

Is Texting Okay At Work?

It depends on your boss

It's not always obvious how to communicate important information if you never see your boss in person. Read More »

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