Macy's to Pay $650,000 in Shopper Profiling Probe

Retailer will adopt new policies in effort to combat racial profiling

Inside Macy's Flagship Store Ahead of Earnings Figures
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ALBANY, N.Y. (AP) - The retailer Macy's has agreed to pay $650,000 to settle allegations of racial profiling at its flagship store in Manhattan's Herald Square.

Under the agreement signed Tuesday with New York's attorney general, the company will adopt new policies on police access to its security camera monitors and against profiling, further train employees, investigate customer complaints, keep better records of detentions and report for three years on its compliance.

Attorney General Eric Schneiderman said the settlement should help ensure customers are treated equally regardless of race or ethnicity at the retail giant's 42 department stores statewide.

"It is absolutely unacceptable - and it's illegal - for anyone in New York to be treated like a criminal simply because of the color of their skin," Schneiderman said. The attorney general's Civil Rights Bureau said it opened an investigation into Macy's in February 2013 when it received several complaints from minority customers. Since then, the office recorded complaints from 18 African-American, Latino and other ethnic minority customers who claimed they'd been apprehended and detained at Macy's stores between 2007 and 2013, despite not having stolen or attempted to steal any merchandise.

The complaints included customers detained after traveling between floors by escalator with unconcealed merchandise. Other customers speaking limited English and suspected of shoplifting or credit card fraud were not permitted to make phone calls, denied access to an interpreter and required to sign trespass notices they couldn't understand.

The agreement cites Macy's data from October 2012 through October 2013 showing employees apprehended and detained 1,947 individuals at the Herald Square store. Meanwhile, about 6,000 people were detained at stores statewide.

The agreement requires publicly posting Macy's "customer's bill of rights" in English and Spanish in all its New York stores and on the Macy's Inc. website.

"To be clear, our company's policies strictly prohibit any form of discrimination or racial profiling and any occurrence of such behavior will not be tolerated in our organization," Macy's said in a statement. "Moving forward, our company will be initiating a series of measures including enhanced training and education for our loss prevention and sales associates. We also will be adopting an expanded role for our security monitor to help ensure that we have the right policies and procedures in place, and that we are constantly reviewing our compliance with them."

The attorney general's Civil Rights Bureau reached a similar agreement with the retailer Barneys earlier this month.

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Buddy

From what I see here we are talking about Classes of people rather than skin color. Lower classes out of work, homeless, popping out a child a year creating even more poverty by doing so then of a matter of course would be to steal for food and other necessities. That advances to carrying weapons and mugging people , home invasions, you name it.As far as education yes Many drop out of High School without the ability to read or write and less education leads to more crime. When you lock them up as juveniles nobody will hire them so they go with a life of crime and violence and are in and out of prisons for the rest ofg their lives as well

September 08 2014 at 5:18 PM Report abuse rate up rate down Reply
tluns810

Most stealing in retail stores is done by in-house employees. Yes all human beings discriminate using various criteria,it is what keeps us safe and alive.As far as racial discrimination goes.The person being judged by their skin color,accent,attire,hair style,etc are actually having their culture scrutinized since all the previously mentioned attributes represent the culture .Its not a skin color thing.Its an indictment on your culture thing.

August 26 2014 at 11:33 AM Report abuse rate up rate down Reply
M

No interpreters...hmmmm

I worked for a big box home store, and even they had provisions to assist non-English speakers, and over a decade ago no less!
That help consisted of multilingual printed cards that a person would select their language from, (DOZENS of choices) and *we* would call an 800 number, indicate the customer's language choice, and they would be connected to an interpreter, all within a matter of minutes. And Macy's didn't have something like that in a New York store? And I bet they wonder why their business as a department store has been falling off...

August 20 2014 at 6:16 PM Report abuse rate up rate down Reply
ileneb144

I was employed by Macy's in Boynton Beach from 2006 to 2010. They picked on me, that's management and won't rehire me. I've been unemployed now for 4 years. Not receiving any funds. What's a person supposed to do? They were very nasty to me, that's management. Always picking on me and writing me up for things I didn't do. I really would like to go back to working in the designer handbag department, since my manager has left Macy's. Please return your answer to me at: ileneb144@aol.com

August 20 2014 at 2:49 PM Report abuse rate up rate down Reply
tramirezw

WETHER YOU STEEL BIG OR SMALL IT IS A CRIME, GOD SAID YOU SHALL NOT STEEL, DO YOU SERVE GOD? I WONDER IF YOU CALL YOURSELF A CHRISTIAN, WHAT EXAMPLE YOU ARE SETTING FOR YOU FARMILY. YOU CANNOT TAKE ANYTHING WITH YOU WHEN YOU DED, ALL YOU TAKE WITH YOU IS THAT STEELING WICKED EVEL SELFISH SPIRIT WITH YOU TO FACE GOD, AND IF YOU DONT SHOW YOUR FARMILY THE RIGHT WAY YOU ARE RESPONSIABLE FOR THEM ALSO, THIS IS WHY WE LIVE IN A CORRUPT WORLD NOONE WILL SAY ENOF IS ENOF LET ME DO THE RIGHT THING, AND SOME PEOPLE KEEP PASSING DOWN THEIR WICKED AND VEVL NATURE TO THEIR FARMILY WHICH WILL DISTROY THEM IN THE END.

August 20 2014 at 1:07 PM Report abuse -1 rate up rate down Reply
1 reply to tramirezw's comment
metalangel1

Steal not steel.Evil not evel. Whether not wether. There are other errors as well. Use spell check please. If you will mention God in your post, it's important that other people can understand what you're saying. I suggest you take a few English classes. I think you can sign up at a local community college. It shouldn't cost much at all. How about not judging others! Remember that Scripture? Nobody is going to take your posts seriously with the level of illiteracy in the aforementioned post. I hate to break the news to you, but you can't spell or communicate effectively. Adding God to the mix, doesn't seem to mix well.

September 08 2014 at 3:29 PM Report abuse rate up rate down Reply
tramirezw

WETHER YOU STEEL BIG OR SMALL IT IS A CRIME, GOD SAID YOU SHALL NOT STEEL, DO YOU SERVE GOD DO YOU GO TO CHURCH I WONDER IF YOU CALL YOURSELF A CHRISTIAN, WHAT EXAMPLE YOU ARE SETTING FOR YOU FARMILY. YOU CANNOT TAKE ANYTHING WITH YOU WHEN YOU DED, ALL YOU TAKE WITH YOU IS THAT STEELING WICKED EVEL SELFISH SPIRIT WITH YOU TO FACE GOD, AND IF YOU DONT SHOW YOUR FARMILY THE RIGHT WAY YOU ARE RESPONSIABLE FOR THEM ALSO, THIS IS WHY WE LIVE IN A CORRUPT WORLD NOONE WILL SAY ENOF IS ENOF LET ME DO THE RIGHT THING, AND SOME PEOPLE KEEP PASSING DOWN THEIR WICKED AND VEVL NATURE TO THEIR FARMILY WHICH WILL DISTROY THEM IN THE END.

August 20 2014 at 1:04 PM Report abuse -1 rate up rate down Reply
1 reply to tramirezw's comment
metalangel1

Use spell check, and please don't mention God in such a way that you come off as an illiterate, religious fanatic. If you want people to take you seriously, then please show some love. And take a few English classes while you're at it. Do yourself a favor and get signed up right away. I'm self taught. It's really not hard at all. You can also pick up a few books at a local library. A good book to get is titled, "Painless Grammar," by Rebecca Elliot, Ph.D. That book will help you immensely!

September 08 2014 at 3:37 PM Report abuse rate up rate down Reply
toddisit

Avoid that store, low quality merchandise and overpriced while paying their employees close to nothing.

August 20 2014 at 12:56 PM Report abuse +1 rate up rate down Reply
toddisit

I won't even shop there based on the quality of their merchanside and usually way overpriced.

August 20 2014 at 12:55 PM Report abuse rate up rate down Reply
toddisit

Cheap junk store for the most part, clothes last a year and fall apart. Looks like some of that China made profit will be lost!

August 20 2014 at 12:52 PM Report abuse rate up rate down Reply
willscarlet1a

They will appeal they aint payin ****!

August 20 2014 at 12:31 PM Report abuse rate up rate down Reply

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