The 'Strangest' Customer Service Questions May Surprise You

Key to success is shaking off negative and moving with positive

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Q: What's the strangest customer service request you ever got?

A: I'll be honest here – there's never been one "strangest" thing and my "strange" may be quite different from people's ideas of "strange customer service questions."

You might think of customer service horror stories. Those aren't strange..

Unfortunately, events like that are so commonplace they're expected and accepted. I've had my fair share of middle-fingers, berating, and threats. But you have to quickly forget about those and move on. The best customer service representative is one who can easily shake off negativity and move forward with positivity.

The strangest things are those that make you question how humanity has come so far. Or at least explain why it hasn't gone further...


I've spent the last seven years in an entirely web-based industry. The only way to view and access marketing, products, and content is via the web.

Strange includes:
Before my current career, I worked in the live music industry for six years.

Strange includes:
  • Tickets for the concert are $25 but I only have $12. Can this get me in?
  • The show already started [5 minutes ago]. Can I get in for half-price?

The great thing about customer service reps is that they are there to serve you. They enjoy helping, caring, listening, and facilitating a positive experience. Even when confronted by a seemingly common sense question or a violently aggressive threat, they remain calm and collected. Patience, understanding, and reasoning are key.

A great customer service rep will do everything in their power to help you get into that show. And, in the end, you'll do it by happily paying $25.

> Find a job in customer service

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BARRY AND KATHY

For some people it's more important to LOOK GOOD for the neighbors than to BE SMART by not wasting money.
That's for Larry.
Buying perishable goods just before closing saves money for both the buyer who saves money and for the seller who can recoup his costs rather than simply throwing the food away.
How can that be wrong unless you are a show off?

June 08 2014 at 4:52 PM Report abuse +1 rate up rate down Reply
larry

I had a friend that would grocery shop around 11 pm, about a half hour before the store closed. He would negotiate the price of bakery goods and on a loaf of bread claiming, it was a "day old' now and was willing to pay half. As i said in the beginning, i "had" a friend. In m y opinion this was humiliation, embarrassing and extremely "cheap". I never saw this guy leave a tip at a restaurant or pay for anyone's meal other than his own. "CHEAP"

June 08 2014 at 3:03 PM Report abuse +1 rate up rate down Reply
1 reply to larry's comment
M

Hmmm,
I was just in a national chain grocery store yesterday evening, and I was looking in the cheese display. Before my mother-in-law died, I did all her grocery shopping. With that background, I got interested in some of the imported cheeses (Bries and Camemberes in particular) and whether they were within their "sell by" dates, and found two $8.99 packages that were TWO MONTHS beyond their sell-by dates. Cheeses like those do not freeze well, so those were trash!

Over the past three years, the story has been similar on that particular line of product, and a few others I typically buy. When I asked a manager, the reply I received was "So-and-so has been on vacation/training for two weeks, and no one else has checked that department.
I feel pretty sure the store would have been happy to get a reduced price before the product expired, and it may well save an unsuspecting customer from getting products that are actually BAD. Checking dates on the products actually costs the stores money/time, and sadly there does not seem to be an emphasis on keeping that checked.
IF the store has a customer base that regularly checks dates, and is willing to buy products near, or at, the expiration dates, the store actually saves money.

In another grocery store, I have actually found refrigerated case products at "room temperature" with only the unit's fan operating. In those cases, a have always brought that to a manager's attention, and they typically immediately call in a repair service. That said, I avoid buying the product I was about to buy from that store for about a month. Typical grocery stores sell their entire dollar value of inventory in about three days. Obvious perishables "turn" quickly (bread, milk, fresh fruits/vegetables, meat/fish) and some don't (canned items, spices, cookie dough), so it is always a good idea to check before you buy.

I have personally found there are two types of people regarding shopping. There are those that brag about how they save money, and those that brag about how much money they spend.
Everyone has to decide which type they will be, (which can be a mix that varies based on what they are buying), and it can change several times, even in a single year!

By the way, there is a large national chain store that did a HUGE remodeling over almost six months, and their management has not noticed in the six months since that the packaged green salads' refrigerator case was replaced that the temperature is not set properly. Most packaged salads have about ten days for their sell-by dates, but this store has BAD product in the case with as much as a week remaining --- the case gets too cold, and the leafy greens are being frozen! I'm still waiting for the store to fix/adjust that set of refrigerated cases... six months and counting.
I guess you just can't fix "stupid".

June 09 2014 at 7:25 AM Report abuse rate up rate down Reply

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