The first thing should have been to check lost and found I no I work at a hotel and have returned many a lost items just by checking lost and found. at end of every shift the girls turn everything in that they find in rooms I wonder what took so long to check lost and found it wasn't until they were cleaning out old stuff that they found it
When my son was 3 we traveled out of the state for some testing he needed. My son is profoundly autistic. He had with him 3 trucks from the builder bob TV show. They were his life. They had to be with him. Period. One day we had a bit of time before our appointment and so we decided to use the pool. Somehow I was able to convince him to leave the trucks on his bed while we were swimming so they wouldn't get wet. He knew they couldn't go in the tub or they would break and so we just expanded on that and he left them on his bed. We were gone about an hour and in that time housekeeping went in and did the room. My son walked in looked at his bed, took a deep breath and didn't stop screaming for 2 days. They were gone. I know where I left them I know they were on his bed. He ran over and kissed them as we were walking out the door and as the door closed I saw them on the bed. I called the front desk and they said they would look into it. After waiting an hour I called and asked to see the manager. I was told that we must have left them somewhere else because house keeping did not see them in the room. Then the manager told me to just give him a different toy. Clearly he had no children let alone an autistic child. I went to a Toys R Us on the way to our appointment and replaced them but it just was not the same to him. Being in a store added to the fun because now everyone was looking at me and my son and making comments that he shouldn't get a toy because of how he was acting. I really wanted to punch some people that day. The appointment was a wash because he was too upset. They were never found and we were never given an explanation beyond we must have lost them outside of the room. It took almost a month for my son to completely stop breaking down and screaming. Finally he accepted the replacements thank God. I learned that it is wise to keep the toy obsession of the moment in a small backpack in my sight at all times. I am so happy for this little girl. She is very lucky.
How is it "going above and beyond" when it took them a whole month to find the thing. Doesn't sound like they looked too hard.
I was flying to Thailand when I found a stuff animal left on a seat in the waiting area it had a tag saying who it belonged too a gift from grandparents living in US Also had international phone number. So I called it got parents who spoke a little English told them I arrive in Bangkok at 9 AM and can bring it to them. When I landed they were waiting with there daughter to pickup. I gave it to her she thanked me parents tried to reward me but the smile on the little girls face was more than enough.
happy for the girl....BUT every hotel will do this...I Have had pillows mailed back to me as well as a pair of brand new boots,,,,so hotels are pretty good at that. Priority mail...no charge
my friends came in from india and their little boy who was only 8 years old was given a big responsibility.....a $50 bill for him alone....he lost it at the hyatt in san francsico...when we got to my familys vacation home in lake tahoe, he realized he lost his $50 and was inconsolable.....they had been at the hyatt 3 days prior....but i had their aunt call the hyatt and talk to housekeeping and lo and behold they had the $50 in lost and found.....the Indian family could not believe it....had to hear it for themselves on speaker phone...Manu, the 8 year old, cried even harder because he was so relieved and happy...the family said only in America would they hold money for you and not pocket it.....i felt very proud of our country. The Hyatt mailed the $50 to us AND had the envelope tracked so we would be sure to get it.....at their cost.....!
Nice story...happy ending...thanks to the Cooper work. Need to hear more things like this.
Take a bow, Cristina!! I live in a small town in Oregon, and our people are so caring here that I would expect nothing less from them. However, with big resorts, big cities, etc., this work ethic is usually not the "way to do things" as it takes more time and effort than most feel inclined to give. The look on Reagan's face tells the story, and more should give this type of caring, compassionate "service". More businesses should promote this attitude among their employees. This can only increase the business due to word of mouth and reputation.
Sherri, you're full of baloney. Hicks like you want to believe "city folk" have different values than you. Go fly a kite.
Some bleeding-heart liberal sends a kid some crap she loses and everyone makes a big deal about it. The kid should have been told to suck it up and get a job and pay for her own stupid rabbit. Now the kid will grow up with the same sense of entitlement as the 47%.
slow day in the nut house? another troll looking for a reaction.You need a hobby
...and besides, it was a lamb, not a rabbit! lol