Movie Theater Apologizes For Ousting Diabetic Customer

Man tried to bring in store-bought strawberries

If you live in New York City, you're probably well aware of the hardcore security apparatus movie theaters employ to keep outside snacks at bay. Even sneaking in a bottled water is about as difficult as getting a squirt gun through an airport, for all the questioning looks and enforced bag checks inflicted on customers. But one Brooklyn theater has recently taken the practice to new heights, after calling the police on a diabetic man who tried to bring in a container of strawberries.

Michael Kass, who was on his way to a Divergent showing at Park Slope's Pavilion Theater, made no attempt to hide his open disregard for local snacking policy. The financial analyst, who has Type 2 diabetes, is unable to eat the sugary foods sold at the movie theater, and stood his ground when he was told to toss the fruit.

As the New York Daily News reported, a manager refused to refund Kass's $12 ticket--but Kass walked into the theater anyway with berries in hand. That's when the hammer fell.

"I was there for 10 minutes," he said. "The previews started playing and the manager came with two police officers and they had me escorted out."

It wasn't long before Kass took his grievance to Facebook, where he posted a lengthy message detailing the incident on the Pavilion's user page:

No one is asking you to stock granola or grapes in your concession stand if you don't believe you can do so profitably--but calling the "cops" on a neighborhood father of three for discretely bringing in a closed container of strawberries is beyond ridiculous and, if you don't revise your policy, I feel pretty confident getting our community to move their movie dollars elsewhere will be pretty easy."

Pavilion owner Ben Kafash soon reached out with an apology, but it looks like he'll also be taking some of Kass's comments to heart--by, well, stocking granola and grapes in his concession stand. The owner told the News that in addition to changing the no-outside-foods policy, he hopes to open a juice bar in the theater and offer healthy alternatives along with the expected Goobers and Junior Mints.

"I want to get the community involved," he said, adding that he hoped to include Kass in future meetings on the theater's direction.

But can we expect to see Kass at this utopian snack stand of the future? Maybe. "It an individually owned theater and I'm hoping we can have policies that are better for their patrons," he told the News. "He said he would change the policy and I'll hold him to his word."

> Find a job at a movie theater

Add a Comment

*0 / 3000 Character Maximum

319 Comments

Filter by:
CAMERON

What? Are you joking.?

August 19 2014 at 9:12 PM Report abuse rate up rate down Reply
dpth0m

How about charging a bring your own food surcharge that would cover the cost of cleanning up outside food spillage and also offset the lost revenue.

August 19 2014 at 12:21 AM Report abuse +1 rate up rate down Reply
bullmesht

He's right. Screw all these people who think the world revolves around them. The rules are for everyone else.

August 18 2014 at 8:53 PM Report abuse -1 rate up rate down Reply
1 reply to bullmesht's comment
wmccreery

WOW!! No compassion from you!!

August 19 2014 at 1:42 AM Report abuse rate up rate down Reply
captainbiptow

Woo-hoo. Stupid and churlish behavior bites in the posterior, eh?

Beware the social media; the power of trolls is disturbing but not to be ignored.

I am not sure if backpedalling after seeing the potential for significant business loss equates to an apology for being heavy handed and summoning the police. I feel sorry for the officers who had to carry out that duty. Their role wasn't to arbitrate, but to enforce someone charging a citizen with trespass.

August 18 2014 at 6:33 PM Report abuse +1 rate up rate down Reply
bridelpa

Manager is an ass hat

August 18 2014 at 9:17 AM Report abuse +1 rate up rate down Reply
CherMoeLin

They should be sued in light of the "Americans with Disabilities Act." Diabetics can't eat ANY of the trash that's sold at a movie theater.

April 10 2014 at 9:01 PM Report abuse +1 rate up rate down Reply
CathyAx

Yes, Diabetics can have strawberries....low carb fruit. Certainly nothing in a movie theater is available for diabetics. What employee was stupid enought to call the poice on someone bringing in fruit. When I see customers being treated poorly in an establishent i usually walk out and don't give that store my business ever again. Too many choices to patronize rude folks.

April 10 2014 at 3:05 PM Report abuse +3 rate up rate down Reply
buzzyseed

He probably paid the "gay diabetic" card.

April 10 2014 at 2:41 PM Report abuse -1 rate up rate down Reply
2 replies to buzzyseed's comment
CherMoeLin

It takes all kinds, like those that play the "uneducated Republican "family values" fake Christian card all the time, yet act NOTHING like the teachings of Christ. SERIOUSLY? That's what you got out of an article about big business kicking somebody out because they can't make them more profit by eating their overpriced GARBAGE? The outrageous prices of movie tickets is bad enough, but $5.00 or more just for popcorn, or as many $$$ for a small box of candy? Seriously, this man has a good case for a lawsuit.

April 10 2014 at 9:04 PM Report abuse +2 rate up rate down Reply
1 reply to CherMoeLin's comment
growlrr

Speaking of entirely missing the point you dope - where did "uneducated Republican "family values" fake Christian card all the time, yet act NOTHING like the teachings of Christ" enter the conversation??? and if you think a privately owned movie theater is "big business", well your clueless there too...and lastly the man has NO case for a lawsuit - he was asked to leave a theater for breaking their rules - and then he received an apology...case closed...BUT, since we seem to like stereotyping, is it safe to assume you are some late teen, early 20's liberal arts college major in their sixth year of studying Political Science or Renaissance Art while holding down a dead end job as a Starbucks barista while railing at the unfairness of the world while you contribute nothing to it, all the while writing your manifesto on how the world should work according to you?

August 18 2014 at 4:37 PM Report abuse -1 rate up rate down
Ian

Paid the "gay diabetic" card. I believe played is the word your looking for, you moron. Did you even read the story? He is a father of 3.

April 10 2014 at 9:46 PM Report abuse +1 rate up rate down Reply
buzzyseed

Yeah like there is no sugar in strawberries!

April 10 2014 at 2:40 PM Report abuse -2 rate up rate down Reply
1 reply to buzzyseed's comment
Ian

You are a moron. I was right

April 10 2014 at 9:48 PM Report abuse +2 rate up rate down Reply
Bodacious Beauty

Was this diabetic supposed to have strawberries in the first place?? It's fruit, but SWEET.

April 10 2014 at 12:25 PM Report abuse -1 rate up rate down Reply
1 reply to Bodacious Beauty's comment
UNSTOPPABLES

big difference between processed sugar and naturally occurring, health wise

April 10 2014 at 12:41 PM Report abuse +1 rate up rate down Reply

Search Articles

Top Companies Hiring

Week of Nov 9 - Nov 16
View All

Picks From the Web