Heart Attack Victim Dies As 911 Dispatcher Texts

Texting dispatcher failed to properly supervise, sheriff's office says

A 911 dispatcher was suspended for three days for texting with her personal cell phone while her trainee bungled an emergency call, which may have contributed to a Florida man's death. In a further twist, Certified Training Officer Shauna Justice was subsequently arrested for pointing a gun at a reporter who approached her trying to get her side of the story, as ClickOrlando reports.

Justice was suspended for three days after video showed she was texting on her phone while the subordinate she was training handled the 911 call that came in reporting Bob Hill's collapse on a racquetball court.

Hill, 58, was dead by the time help arrived 15 minutes later. Video footage obtained by Click Orlando showed Justice using her cell phone while the trainee accidentally sent the ambulance to the wrong location following a miscommunication with the person reporting the emergency.

In the 911 call, the caller clearly states the cross streets of his location, but misstates the wrong name of the center, Click Orlando reports. It took the trainee dispatcher 10 minutes of guiding the caller through CPR with his friend to realize he had sent the ambulance to the wrong destination.

"It's a big mistake and again it could have cost him his life," friend Ed Mallaire told a reporter for Local 6. "With the help of his supervisor together they should have made everything go right. They should have been there right away. Not in 14 minutes."

Further complicating matters, Justice pulled the gun and threatened a local TV reporter. She was arrested and taken to jail and the Volusia County Sheriff's Office said there will be an internal investigation filed for the incident.

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phillygirl2013

@brett boiler... she's white! Care to revise your racist statement?

November 23 2013 at 9:59 AM Report abuse rate up rate down Reply
Jaimi Curry

I'm sorry. The ignorant guy's name is Brett Boulder!

November 18 2013 at 5:20 AM Report abuse rate up rate down Reply
Jaimi Curry

BRETT HOLDER you sound very dumb. Where have you been? Since when do black people get better treatment than whites? I'll tell you when.... NEVER!! Her color is not the issue. She should not have been texting while training someone no matter what her race is. Button up your shirt, Brett. Your ignorance is showing..... LOL

November 18 2013 at 5:19 AM Report abuse rate up rate down Reply
Brett Bouler

And she also pulls a gun on a reporter ....... needless to say I can safely assume this person is BLACK - and in that case, none of this surprises me at all. As for punishment? The 3 days is pathetic, BUT then I wouldn't expect she would be punished as the standards held for blacks on the job, are not the same as for others. If she had been White, she'd have been fired and in jail and possible accused of manslaughter. Sad. I hope the family of this man rips the city of Orlando, the Orlando PD and this pathetic excuse of a person for every last penny and asset they have. Makes me SICK.

November 15 2013 at 12:06 AM Report abuse rate up rate down Reply
Johnathan Huntington

Another one of Obama's very efficient and enlightened bureaucrats. Now she need to find someone else to blame for the failure of timely service.

November 14 2013 at 11:21 PM Report abuse rate up rate down Reply
E

Another career… down the drain… All because of a stupid cell-phone.

November 14 2013 at 9:54 PM Report abuse +1 rate up rate down Reply
jefhv

Maybe a 9-1-1 call center isn't the best place to practice affirmative action hiring.

November 14 2013 at 8:12 PM Report abuse rate up rate down Reply
1 reply to jefhv's comment
Hoagie58

White people aren't generally hired under "affirmative action" policies, Einstein.

November 14 2013 at 9:23 PM Report abuse +2 rate up rate down Reply
localguy0711

Where should I start..... Should it be her incompetence or the fact that she is allowed to have a GUN!!! Suing her won't be enough. The fact is, she is complicit in the mans death, and as a Floridian, I would love to be on her criminal jury.

November 14 2013 at 6:41 PM Report abuse +3 rate up rate down Reply
Sheldon Cooper

Don't you just love living in a soceity where mediocrity is rewarded? Thank you, liberals.

November 14 2013 at 6:19 PM Report abuse rate up rate down Reply
Jim

there have been a rather large number of stories like this one about 911 operators. I think any 911 operator that is doing something other than her job should be charged with muder if the 911 caller dies before the first responders get to them. Not manslaughter, not negligent homocide or any other lesser charge but 1st degree muder! If the driver of the getaway car where his cronies killed someone he didn't actually participate in, then why not 911 operators where a persons life depends on their proper and immediate action?

November 14 2013 at 5:36 PM Report abuse rate up rate down Reply

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