92-Year-Old Worker Sets Record At McDonald's



oldest McDonald's worker

Employees often battle it out to get the highest sales numbers or the best reviews, but at McDonald's, employees are fighting it out for another title: to be the oldest employee.

Earlier this month, the British newspaper, The Sun, claimed 88-year-old Bill Dudley of North Wales, a great-grandfather and World War II veteran, was the fast food chain's oldest worker in the world. But another McWorker, at age 92, appears to have stolen his crown.

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Sara Dappen, who was 20 years old when the McDonald brothers set up their first restaurant, has worked part-time at a McDonald's in Story City, Iowa, for five years. "I thought it was more interesting to keep walking around here than walking up and down the street," she told the local CBS affiliate, KCCI. "This keeps me from sitting."

Her 22-year-old co-worker, Kiele Williams, told AOL Jobs that it was "definitely interesting" working with someone 70 years her senior. "She talks about her history," she said, "and keeps us on our toes about our manners."

Working at McDonald's, like other burger-flipping chains, has traditionally been a job for the young -- after-school and over summers. But job market realities have pushed up the average age of fast food workers to 28, and for women, who make up two-thirds of the industry, to over 32, according to the Bureau of Labor Statistics.

More: McDonald's Server Would Have To Work 550 Years To Earn CEO's Pay

McDonald's doesn't have any data on the demographics of its workforce specifically, because 90 percent of its U.S. restaurants are run by franchisees. But in an email, McDonald's spokeswoman Danya Proud said: "We pride ourselves on there being an opportunity for everyone under the arches, and of course, this is inclusive of seniors."

And older employees are particularly valuable to the fast-food monolith. A 2009 survey of 400 McDonald's in the United Kingdom by Lancaster University Management School found that customer satisfaction levels were 20 percent higher at restaurants that employed staff past the age of 60.

That could be because of their experience, work ethic, seasoned customer-service skills, and lower rates of turnover. Or it could be their influence on the rest of the staff -- like reminding them of their "pleases" and "thank yous."


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49 Comments

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Yo What-Up Homey

Admirable, truly.

July 19 2013 at 1:35 PM Report abuse rate up rate down Reply
SuperFastMonteSS

JESUS AGED CHRIST DID ANYONE NOTICE THAT YOUNGER GIRLS EXTREMELY YELLOW TEETH!?!?!?! They're so yellow I can't believe it's not BUTTER!!!!

July 19 2013 at 12:35 PM Report abuse rate up rate down Reply
Mocs

92 years old and she goes to work yet 20somethings are sitting on their azzes all day doing nothing.

July 19 2013 at 11:35 AM Report abuse rate up rate down Reply
2 replies to Mocs's comment
zldacastle64

I am wondering if she is paying taxes, if so, very sad and young people on WELFARE getting every thing for free sitting on their asses

July 19 2013 at 12:56 PM Report abuse +1 rate up rate down Reply
beverlyamy1

you got that right.

July 19 2013 at 1:32 PM Report abuse rate up rate down Reply
sindfetish

Number what?....Number what?.....Number what?

July 19 2013 at 9:32 AM Report abuse rate up rate down Reply
MINVAN 2000

Dang now she can really work at McDs at the age of 92 now that's so cool!

July 18 2013 at 11:30 AM Report abuse +1 rate up rate down Reply
roman3537

Too bad the young manager doesn't even make enough money so that she can get her teeth whitened.

July 18 2013 at 10:59 AM Report abuse rate up rate down Reply
2 replies to roman3537's comment
itooso

She probably does not brush her teeth that often, you should see her tongue. :)

July 18 2013 at 1:43 PM Report abuse rate up rate down Reply
slop9124

I figure that their are plenty more importent things in life than whitening your teeth and I'm sure this 92 year old lady can tell you plenty of them.

July 19 2013 at 2:42 AM Report abuse rate up rate down Reply
1 reply to slop9124's comment
SuperFastMonteSS

Of course there are like spelling Important correctly!!! Though it's not polite to smile with such tarnished furniture!!!!!!

July 19 2013 at 12:36 PM Report abuse rate up rate down
Jayne

I was struck by the comment concerning how this older woman keeps the younger employees on their toes with respect to their manners. Good for her!!! I'm always taken aback that businesses don't train their employees on the basics of good manners--for example, saying a simple "thank you" after a sale (as opposed to "you're welcome" or "no problem." Remember that the merchant should be thanking the CUSTOMER for patronizing the store.) When I worked summer jobs during high school and college, I was fortunate enough already to have learned these simple "magic words"...from my parents. As my Dad used to say, "Good manners are always in style." I applaud this older woman!

July 17 2013 at 5:06 PM Report abuse rate up rate down Reply
1 reply to Jayne's comment
rjackson2a

Your " taken aback that businesses don't train their employees on the basics of good manners"?
That use to be done by parents long before a person ever reached the age of having a job.

July 18 2013 at 9:34 AM Report abuse +1 rate up rate down Reply
rickstnp

Congratulations America!!!!
Here is a story of one of those "middle-class manufacturing jobs" that Obama promised during his last TWO campaigns........so how's that workin fer ya???????

July 17 2013 at 5:04 PM Report abuse +1 rate up rate down Reply
BULLFROG62

poor reporting where is story city

July 17 2013 at 4:56 PM Report abuse rate up rate down Reply
2 replies to BULLFROG62's comment
rjackson2a

I guess you don't know how to look it up on a map. The article told you what state it is in. What do you expect them to do? List the latitude and longitude?

July 18 2013 at 9:36 AM Report abuse rate up rate down Reply
sindfetish

Phonics is your friend.

July 19 2013 at 9:33 AM Report abuse rate up rate down Reply
Cricket

This lady needs to watch out. We had a similar situation at one of our local McDonald's. Lovely lady in her 80's, extremely friendly and helpful. She had been there for years. Everyone loved her. Everyone that is except the McDonald's staff and management. She was treated terribly by them to the point that recently she was forced to quit her job--a job that she had very much enjoyed for many years. Until a change in management and more than a few of the staff. It became unbearable for her to come to work. She had done everything she could to correct the situation, but it only got worse for her. So she finally quit.

I really hope this doesn't happen to this lady too.

July 17 2013 at 3:58 PM Report abuse rate up rate down Reply
2 replies to Cricket's comment
itooso

What, did she forget to put in her dentures or what.

July 18 2013 at 1:45 PM Report abuse rate up rate down Reply
1 reply to itooso's comment
josnaz

Yeah, maybe she did forget to put in her dentures--peeps are always forgetting things.

Like how you apparently forgot to put in your brain before making that comment.

July 18 2013 at 9:36 PM Report abuse +1 rate up rate down
slop9124

Coperate doesn't want oldemployees. That's why the goverment passed the age discrimination law, problem is it's too hard to prove. That lady should file a complaint with the EEOC.

July 19 2013 at 2:46 AM Report abuse rate up rate down Reply

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