'Undercover Boss': Worker Curses, Gets Fired On The Air

Anyone can have a bad day at work, but would you relentlessly belittle customers because of it? And if you did, what would you expect to happen if the boss heard about it? Jacqueline, a front desk manager at a Retro Fitness gym, had the misfortune to find out during Friday's latest episode of the CBS series, "Undercover Boss."



"I am not a f------ slave!" Jacqueline said at one point -- part of an unending stream of bile from the employee at a Retro Fitness gym in Fairlawn, N.J., as she trained Eric Casaburi, the founder and CEO of the gym chain, on how to do her job. She thought Casaburi was actually "Barry," a man trying out to be a gym manager on a "second chances" reality show. (See the video above.) She explained to him why she thought it was just fine for her play on her iPhone all day instead of helping Retro Fitness customers. "Members are literally stupid," she told him. Another choice quote: "... With some people, I just want to punch them in the face sometimes."

As a result of her nastiness, Casaburi invited Bob, the franchise owner of the Fairlawn Retro Fitness, onto the show to confront Jacqueline. And Bob made what seemed like the only reasonable choice.

"We have to part ways," he told her. "I can't have you behind the counter like this. I'm disappointed."

"Maybe I dropped the f- bomb," Jacqueline responded, then she proceeded to let out another expletive. "Like, I can't even deal."

It wasn't the first time in four seasons of the CBS series that a worker had been fired on the spot. Viewers didn't have much sympathy for Jacqueline, though. "Good job removing the crazy girl," one viewer tweeted. Casaburi tweeted back, "I don't remove people they remove themselves!"

More: 'Undercover Boss': 5 Most Gripping Moments From Season 3


"Undercover Boss" is a hit, with its ratings this season rising to 7.8 million viewers, according to HitFix.com. And Jacqueline is one of those reality show archetypes whom viewers love to hate. As one Retro Fitness member walked by the front desk on his way out of the gym, she shrieked at him "You're payment' is overdue!" so outrageously that other gym members stopped in their tracks. She also was unbearably rude to Casaburi. "I want you to stop talking," she said to him at one point, in advising him to not mess with her. She changed the recipe of the company's health shake -- to a way she preferred it

​Based out of New Jersey, Retro Fitness is widely known throughout the Northeast for its low-cost membership rate of $19.99 a month. It already has 300,000 members and brings in $100 million a year in annual revenue. It's also been recognized by Entrepreneur magazine one of the "Top Fastest-Growing Franchises"; with 90 current ones, the company will soon hit double digits, according to Casaburi.


And as the company expands, Casaburi obviously hopes for fewer workers like Jacqueline, and more of them like Megan, who works sales for a Retro Fitness in Easton, Pa., and also appeared in Friday's episode. Megan has not had an easy go of it. After her father abandoned her family while she was a teenager, she moved in with a man who ended up abusing her, she recounted during her appearance on the show.

It got so bad that Megan was forced at times to sleep on the streets. She also led an unhealthy lifestyle, and gained 55 pounds. But after she moved back in with her mom, she began taking off the weight while working out at Retro Fitness. And so fitness "almost became like a calling," she said. And she brought the same positive energy to the Eaton franchise. ("Yay, that was so good," she told "Barry" encouragingly as he worked the loudspeaker to tell clients about new deals.)

In recognition of her turnaround, Casaburi decided to alleviate some of her burdens during the show's reveal. He told her that he was going to give the following: $15,000 for a new apartment, $40,000 toward loans for her education at Penn State University and another $20,000 as "moving forward money."

"This is beyond my dreams," Megan said. "I'd never thought I'd be able to live my life without any worry. Can I hug you now?"


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Ryan Smith

The show is an obvious fake. Same formula every time. Every employee was abandoned as a child and left to eat leaves and sticks in the woods, kicked a drug habit, found Jesus, got into a catastrophic car accident, contracted an incurable disease and raised 16 kids on nothing but lawn clippings donated by neighbors in the projects and water. They are all poor put upon Mother Teresa's in fast food uniforms who just need a break. Or else they are foul mouthed, gutter dwelling cads and b*tches. YAWNNNNNNN. After 40 years in the business world I learned that 99% of people hate their jobs, are boring as hell and are more like drones than like anything you see on this show. And where do these people live? Under a rock? How can anyone be fooled by this anymore after the first season aired? There is no way this is not staged. Thumbs down. I hate these intentionally fake "reality" shows.

July 01 2014 at 9:45 AM Report abuse rate up rate down Reply
usci1

How about the CEOs and COOs at fortune 500 companies?

June 10 2013 at 4:29 PM Report abuse rate up rate down Reply
Chrisfs

It's great he gave the good employee a big chunk of cash, but in a sense, she was lucky to be at the right place at the right time, how many other employees had the same trials and aren't getting that. The problem with this show is that it promotes, luck and tries to show the boos as being a nice guy by giving a one time gift to one or two people. The boos would be a better person, if he/she established better overall methods to see who were good employees and paid all his employees a decent wage, for a hard day's work so they wouldn't need to hope for a big gift from a reality show to solve their money problems. They could solve those problems by working hard.

May 05 2013 at 3:46 AM Report abuse rate up rate down Reply
Ed Lanzillo

She IS the face of a generation......Just cant deal..WTF?....OMG...Put the texts down and learn how to interact with people...IDIOTS

May 04 2013 at 4:23 PM Report abuse rate up rate down Reply
tazridesaharley

This show is just another made for TV bulls**t.Unless these people live in a cave or under a rock after the first couple of shows nobody would believe the story of why the camera crew is following this guy around.I was at a friends house and his wife was watching this episode.I have never seen such a steaming crock of crap.The worker who got fired really deservied it.She thought that because of three reasons she could get away with anything.Reason one her pretty face,the other two reasons are on her chest.Back to the phone sex hot line beoutch.

May 02 2013 at 7:43 AM Report abuse rate up rate down Reply
1 reply to tazridesaharley's comment
Harry

you got a lot to say about a steaming crock of crap.

May 03 2014 at 12:26 PM Report abuse rate up rate down Reply
arenadood

The show has become more predictable. Amazing how the workers have not caught on by now.

April 30 2013 at 12:46 PM Report abuse rate up rate down Reply
Camille

saw the show, and everyone who saw it or heard about it, and hear/heard her name/face will know NOT to hire her for any other position/job. There are more out there, and unfortunately it's mostly our younger generation who act like this. God help us !

April 30 2013 at 11:48 AM Report abuse rate up rate down Reply
Jason

Well it's about time someone got caught being a $hit to customers and getting fired for it. Treating people who come into the place you work and spending their money is how you get paid, if you treat them like $hit they (at least me) will not come back. Customer service has taken a serious nose dive over the last decade and so many companies look the other way.

April 30 2013 at 11:32 AM Report abuse rate up rate down Reply
cestmoi67

Out of touch with reality. After getting caught red handed, she can't even own up to her wrongs. Betcha she's dealin' now! She has a false sense of entitlement. Then has the nerve to sit up and cry about it! Ding a ling.

April 30 2013 at 11:16 AM Report abuse rate up rate down Reply
tatdad069

before it Breeds

April 30 2013 at 10:37 AM Report abuse rate up rate down Reply

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