What Does An 'Administrative Professional' Really Do?

administrative professionals dayBy Susan Ricker

Administrative Professionals' Day is Wednesday, April 24, and recognizes the significant support and expertise administrative professionals provide in the workplace. While this holiday originated as "National Secretaries Day" in 1952, it has now grown to encompass the many diverse roles administrative professionals have taken on. So what does today's administrative professional do? Depending on what industry or organization you're in, the answer may vary. Here's a look at the many different roles and responsibilities of being an administrative professional.

Bill and account collectors* try to recover payment on overdue bills. They negotiate repayment plans with debtors and help them find solutions to make paying their overdue bills easier.
  • Median annual pay: $31,310.
  • Education requirement: High school diploma or equivalent.

Bookkeeping, accounting, and auditing clerks produce financial records for organizations. They record financial transactions, update statements and check financial records for accuracy.
  • Median annual pay: $34,030.
  • Education requirement: High school diploma or equivalent.

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Cargo and freight agents coordinate and facilitate incoming and outgoing shipments for transportation companies and other businesses.
  • Median annual pay: $37,150.
  • Education requirement: High school diploma or equivalent.

Couriers and messengers transport documents and packages for individuals, businesses, institutions and government agencies.
  • Median annual pay: $24,080.
  • Education requirement: High school diploma or equivalent.

Customer service representatives interact with customers on behalf of an organization. They provide information about products and services and respond to customer complaints. Some also take orders and process returns.
  • Median annual pay: $30,460.
  • Education requirement: High school diploma or equivalent.

Desktop publishers use computer software to design page layouts for newspapers, books, brochures and other items that will be printed or put online. They collect the text, graphics and other materials they will need and then format them into a finished product.
  • Median annual pay: $36,610.
  • Education requirement: Associate's degree.

Financial clerks do administrative work for banking, insurance and other companies. They keep records, help customers and carry out financial transactions.
  • Median annual pay: $33,710.
  • Education requirement: High school diploma or equivalent.

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General office clerks do a broad range of administrative tasks, including answering telephones, typing or word processing and filing. However, tasks vary widely in different jobs.
  • Median annual pay: $26,610.
  • Education requirement: High school diploma or equivalent.

Information clerks provide administrative and clerical support in a variety of settings. They help maintain records, collect data and information and respond to customers' questions or concerns.
  • Median annual pay: $29,990.
  • Education requirement: High school diploma or equivalent; however, some employers prefer to hire candidates who have some college education or an associate's degree or higher.

Material recording clerks keep track of information to keep businesses and supply chains on schedule. They ensure proper scheduling, recordkeeping and inventory control.
  • Median annual pay: $24,100.
  • Education requirement: High school diploma or equivalent. Production, planning and expediting clerks need to have some basic computer skills and candidates who have taken some business classes may be given preference over those who haven't.

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Police, fire and ambulance dispatchers answer emergency and non-emergency calls. They take information from the caller and send the appropriate type and number of units.
  • Median annual pay: $35,370.
  • Education requirement: High school diploma or equivalent.

Postal service workers sell postal products and collect, sort and deliver mail.
  • Median annual pay: $53,090.
  • Education requirement: High school diploma or equivalent.

Receptionists perform various administrative tasks, including answering telephones and giving information to the public and customers.
  • Median annual pay: $25,240.
  • Education requirement: High school diploma or equivalent.

Secretaries and administrative assistants perform routine clerical and organizational tasks. They organize files, draft messages, schedule appointments and support other staff.
  • Median annual pay: $34,660.
  • Education requirement: High school diploma or equivalent.

Tellers are responsible for accurately processing routine transactions at a bank. These transactions include cashing checks, depositing money and collecting loan payments.
  • Median annual pay: $24,100.
  • Education requirement: High school diploma or equivalent.

*Job descriptions, education requirements and median annual pay from the Bureau of Labor Statistics.
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Mimi

The listing is administrative support professional, not administrative professional. Administrative professional are department heads, agency heads, commissioners, managers, supervisors.

April 24 2013 at 10:29 PM Report abuse rate up rate down Reply
jainyray

These are very old job descriptions. Now an administrative office support person does the bookkeeping, the reception work, the IT stuff and social media, and for less than any one of those positions made only 4 years ago. Customer being treated well is a thing of the past because workers are overburdened and underpaid.

April 24 2013 at 8:02 PM Report abuse rate up rate down Reply

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