'Undercover Boss': ADT Technician Receives Life-Changing Gift


Most service workers struggle to get by in the U.S. Jesus, a service technician for the home security firm, ADT LLC, was no exception, working nonstop but still often taking out cash advance loans just to pay the rent. But when a top executive at ADT was featured on this past week's episode of "Undercover Boss," Jesus found his life -- and fortunes -- changed overnight.

Jesus was told that he was training "James," a man who was supposedly appearing on a "second chances" reality show and was hoping to open his own security business. But James was actually Tony Wells, the chief marketing officer of ADT, the latest subject on the hit CBS show, now in its fourth season.

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In the episode, Wells sees quickly that Jesus is a stellar employee. Taking Wells with him on a site visit in Pembroke Pines, Fla., Jesus tells his apprentice: "This is somebody else's house and you've got to respect their home." Jesus even rejects an installation job that Wells completed because Wells had cut corners and left out a few screws in the keypad. During the course of the job, Wells learns that Jesus works such long hours, even on weekends, that he rarely gets to see his 18-month-old daughter and fiancee. He was impressed and moved.

So in the show's reveal, as shown in the video above, he gives James the gift of a lifetime.

More: 'Undercover Boss': 5 Most Gripping Moments From Season 3

He tells the technician that the company will put up $10,000 for an education fund for his daughter. And on top of that, ADT also will give him another $25,000 for his family. "You have no idea how much this helps," Jesus says. After Wells praises Jesus' work ethic, Jesus modestly minimizes the compliment, saying that working hard "doesn't bother me one bit."

ADT has 16,000 employees and is the largest home security company in the country. While Jesus' salary wasn't revealed, the salary website Glassdoor says that ADT employees' average salary is $44,527, slightly higher than the national average of $41,000.

Not all bosses on "Undercover Boss" come across such capable and dedicated employees. Earlier this season, Boston Market CEO Sara Bittorf came across one worker, named Ronnie, who spent his entire appearance on the show slamming his employer. Ronnie put it plainly -- he "hates the customers" and treats them like he's "Kim Kardashian." Bittorf fired him on the spot.

And then there was the experience of Ron Lynch, the CEO of the Tilted Kilt restaurant chain. Lynch was the first to say that his company wants its waitresses to use their sex appeal during serving. But even he has his limits. One waitress, Kaliane went over the line when she made a sexual display out of a pile of straws and whipped cream. He decided to keep the high school student on staff, but he told her that she needed to work with a mentor.

Wells, for his part, had his own work troubles -- at least on "Undercover Boss." Having joined the company only eight months ago, he learned that he's much more adept at working in the office than in the field. For his first site he teamed up with Matt, a sales manager in Union City, N.J.

Matt took "James" into local businesses to help him pitch ADP security systems. First, Matt was unimpressed with Wells' appearance and told him "you want to shirt-and-tie it." Then Matt criticized Wells' sales pitch as too stiff.

Wells is shown talking with a bar owner, and he came off awkward. After lots of uncomfortable pauses, he chatted about the sports logos plastered throughout the bar. "They've got a good pipeline of kids," Wells said of the Notre Dame team. "Monotone" is how Matt sized up Wells' performance.

And Wells had no luck even when given a perfect sales opportunity. When told by the owner of an armed robbery that had taken place at the bar. All "James" could do was stumble over the words, "bar," "business" and "wow."

"He was like a timid little kid," Matt said. "This guy basically told us that someone put a gun to his cousin's head and he didn't seal the deal."
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Dan Fastenberg

Dan Fastenberg

Associate Editor

Dan Fastenberg was most recently a reporter with TIME Magazine. Previously, he was a writer for the Thomson Reuters news service's Latin America desk. He was also a reporter and associate editor for the Buenos Aires Herald while living in South America.

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Sadie C

What a nice thing for ADT to do for their employees - especially during hard times that we are in during the recession. Especially for someone like a service technician who is constantly helping others, that someone would take the time to help them and reward them. If you don't have a home alarm system from ADT, here's a in-depth review on why else they're a great company http://www.asecurelife.com/adt-security-reviews

May 27 2013 at 11:13 PM Report abuse rate up rate down Reply
by_the_gram

An article about a reality show. Journalism at its finest, great job Fastenburg you contribute so much to the collective....

April 24 2013 at 3:50 AM Report abuse rate up rate down Reply
clayrenee

Wow this is great but I bet he is still struggling to pay his rent. This show is just advertisement for the business. Every episode all the employees are over worked and under paid!

April 18 2013 at 6:20 AM Report abuse rate up rate down Reply
nnflfan

not many people get rich working for somebody else. JOB means "Just Over Broke"

April 17 2013 at 1:42 PM Report abuse rate up rate down Reply
Paula

I happen to know one of the "bosses" who appeared on the show. He portrayed himself as a conscientious boss who really cares about his clients and employees and implied that he built the company from the ground up but that is not the case, in actuality he is a spoiled little kid born with a silver spoon and daddy gave him everything.

April 17 2013 at 12:13 PM Report abuse rate up rate down Reply
arenadood

This show has become just to predictable and boring. By now one would figure that the employees would have it figured out seeing as how the camera crews are there all the time. That's a dead giveaway.

April 17 2013 at 11:08 AM Report abuse rate up rate down Reply
niceguy71653

Saw the episode,which was one of the worst. He helps one employee? What about the thousands of others that get paid the same as Jesus?

This show is getting to be a joke if you think people are still falling for this.

April 17 2013 at 8:03 AM Report abuse rate up rate down Reply
1 reply to niceguy71653's comment
LINDAMOM2000

I couldn't agree with you more guy. I stopped watching the show after a few episodes. Talk about not fair to all employees! Good for Jesus, know he deserves the gift but as nice as he is, bet he feels badly for his co-workers. Stupid show!

April 17 2013 at 3:15 PM Report abuse rate up rate down Reply
rockymtnleather

So why is it these companies featured on "Undercover Boss" just don't pay their employees a livable wage? Oh that's right ... they're greedy!

April 16 2013 at 10:46 AM Report abuse rate up rate down Reply
cenj2fl

WELL I WAS A GOOD EMPLOYEE OF ADT DOING INDUSTRIAL & COMMECIAL INSTALLATIONS & REPAIRS IN NEW YORK & NEW JERSEY FOR 45 YEARS OF MY LIFE , THEY NEVER GAVE ME THOUSANDS OF DOLLARS I DID EARN MY MONEY THOUGH BUT I WORKED HARD FOR IT I COULD USE SOME CASH NOW THOUGH CHICK MICK

April 16 2013 at 10:32 AM Report abuse rate up rate down Reply
lenders1

Do you think its all about a show for tear jerkerrs and dreamers? Nothing wrong with that as long as one can make the seperation of fantasy and reality.

April 16 2013 at 9:41 AM Report abuse +1 rate up rate down Reply

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