Sample Resume For A Career Changer

career change mortgage broker financeBy Barbara Safani

Lisa Marshall had spent her entire career in the mortgage industry. But faced with market volatility and shrinking opportunities, Lisa needed a resume that expanded past the mortgage industry and positioned her as a desirable candidate for other finance-related roles. Lisa turned to ACRW resume writer Wanda Kiser of Advantage Career Services for help.

One of Kiser's first steps was to add a career highlights section to Lisa's resume. This portion of the resume was filled with industry-related keywords to grab the hiring manager's attention while focusing on Lisa's strong achievements and demonstrating her depth of financial knowledge.

Lisa Marshall

863 Flakes Mill Road SE • Atlanta, GA 30305
Mobile: (404) 698-3557 • E-mail:

Financial Services Professional

Highly qualified and accomplished financial professional offering 11+ years of experience in leadership and direction in the financial services and financial products industries. Combine expert technical and analytical qualifications along with broad knowledge and background of underwriting, risk management, and due diligence. Offer strong background with loan servicing, asset management, and loss mitigation strategies. Excel in professional staff training, development, mentoring, and leadership.

Core Business Competencies
Financial Planning & Analysis Budget Counseling Quality Control
Financial Reporting Strategic Planning Contract Negotiation
Process Improvement Underwriting Training/Development
Team Leadership/Motivation Risk Management Auditing/Compliance

Career Highlights

Negotiation Skills: Leveraged strong negotiation skills, achieving ranking as a top producer, surpassing all quotas and consistently creating favorable outcomes.

High-Impact Presentations: Delivered dynamic, highly effective presentations that were clear and concise, conveying facts and information in an engaging manner. Devised winning sales presentations, and trained/managed the team that ranked #1 in company sales for two years.

Problem Solving: Utilized critical thinking and creative problem-solving abilities to resolve complex financial challenges while handling a voluminous number of files, and received multiple customer service awards.

Client Relationship Management: Spurred business growth and long-term profitability through effective use of client relationship management techniques, while closing more contracts and outperforming the competition.

Experience & Achievements

Bank of America, Atlanta, GA 2009–Present
Evaluate, approve, and underwrite complex consumer loans, adhering to company and industry guidelines. Serve as a subject-matter expert, assisting with difficult problems and questions, handling escalated calls, providing work direction, and training to underwriting staff. Coach and mentor lower-level underwriters on decision-making and departmental processes and policies, and provide performance feedback to their supervisors. Facilitate highly effective technical training to ensure organizational consistency.

  • Applied sharp organizational, analytical, and multi-tasking abilities while executing second-level reviews on numerous loans submitted for denial, cancellation, second signature, and counteroffers.
  • Led sophisticated reviews and analyses while performing appropriate high-cost, APR, amount financed, and state predatory test, adhering to a stringent compliance review system.
  • Maintained a dynamic dialogue with senior management and an active role in evaluating and structuring transactions, utilizing Fannie Mae and Freddie Mac lender guidelines with signing authority up to $1.5M, averaging 8 to 12 files per day.
  • Won Customer Service Award in July and August of 2010 for outstanding performance building and managing customer relationships, and effectively managing time and client commitments.
  • Achieved outstanding underwriting results and won recognition as Top Producer in June 2010.

Mortgage Data Management Corporation (MDMC)/ Stonehill Group, Atlanta, GA 2005–2009
Researched, developed and wrote detailed synopsis that identified all loan attributes, as well as loan deficiencies. Utilized strong written and oral skills to effectively communicate with both internal and external customers. Mentored and trained new-hire employees and junior auditors.

  • Acknowledged as a valued contributor, based on outstanding leadership and professional business acumen, paving the way to achieve corporate awards for exceptional quarterly and annual production.
  • Consistently met or surpassed all established quotas throughout tenure by leveraging impeccable organizational skills to effectively manage more than 15 files daily.
  • Evaluated and conducted comprehensive audits of financial records, operating procedures, and internal controls related to accounting for mortgage securities, loans, commitments, amortization debt, derivatives, and liquid investment portfolios.

Integrus Mortgage, Atlanta, GA 2004–2005
Handled repossessions through all phases, including assignment, repossession, redemption, liquidation and the deficiency process. Facilitated remedies for properties in foreclosure. Maintained up-to-date knowledge of required laws and regulatory requirements relative to collections and the recovery process.

  • Analyzed loans to determine best course of action to protect company's interest and resolve delinquency issues.
  • Achieved monthly collection goals established for the repossession process.
  • Partnered with Risk Management to analyze credit information and restructure complex, problem loans.

Homeowner Loan Corporation, Atlanta, GA 1999–2004
Acted as liaison between loan officers, underwriters, and customers, ensuring adequate pricing of individual risks through proper classification, accuracy of information and adherence to company underwriting standards and philosophy. Directed, coached, mentored, and trained a team of 12 knowledgeable loan officers. Created, implemented, and drove strategic plans to maximize loan officer performance and sales. Reported directly to the Assistant Vice President.

  • Promoted from Senior Loan Officer to Team Manager after one year of service, based on demonstrated leadership, and optimized financial and operational performance. Effectively managed challenging situations and challenging clients.
  • Achieved Top 10 company-wide ranking for high producers, outperforming competition through use of excellent communication, organization, negotiation, and follow-up skills.
  • Built and led a talented, action-oriented team that ranked #1 in company sales for two consistent years. Independently devised and implemented the company's first-ever training purchase program, enhancing employees' knowledge and helping them to close sales faster.

Education & Training

Bachelor of Science, Technical Management, 2010
Credit Counselor Certification; Financial Health Certification and Debt Settlement Specialist Certification (currently enrolled), National Association of Certified Credit Counselors

Underwriting Fraud Training, Wells Fargo, 2009 & 2010
Fair Debt Collection Practices Act (FDCPA) Training, Mann Bracken Law Firm, 2009
Leadership Development Training; Sales and Marketing Training; Life and Health Insurance License (inactive)
Motivational Training, 2001, Homeowner Loan Corporation ; FNMA 1084 Training; Risk Management Training

Computer Skills
Database Applications: Calyx Points: Conduit-Clas Auditing System, Loan Prospect, DOS, LIS Desktop Underwriter (DU); Automated Underwriting (AU); Encompase System; Fraud Guard; LexisNexis; BPO/AVMs
Operating Systems: Windows 95/98/NT/2000/XP and Vista

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Dana Leavy-Detrick

This is a good example because it outlines the range of skills the person brings to the table. The biggest hurdle is speaking to the idea that you'll be able to bridge the transition into a new career area, industry or job role quickly and seamlessly, and it's often hard to do that outside of the interview. Soft skills can help play this up too, if they're communicated well - adaptability, flexibility, being someone who picks up new tasks or skills easily.

August 01 2013 at 3:01 PM Report abuse rate up rate down Reply

Being a Career Education teacher for 10 years, I would say the excesively long resume would get
dumped real fast. Lots of descriptive words which mean little if not related to your real life work
skills. What have you done? That counts.
Marvin Collins

March 09 2013 at 2:02 AM Report abuse rate up rate down Reply

I'm really impressed she knows Windows 95 AND 98.

March 09 2013 at 12:02 AM Report abuse rate up rate down Reply

Going back 20-25 years, I would read that resume completely and any attachments, as a way to show respect to the applicant. By respect, I mean, some were very laborious in the amount of information. I would follow up with an interview for the ones that had qualifications (on paper). A lot of times, people made a very good impression ,with lesser qualifications, during the interview. Today, with communications being immediate at your fingertips, resumes should be shorter and concise, because hiring can take place w/i a day or two. Going back, it would be two weeks, which was unfair and nerve racking to the applicant.

March 08 2013 at 8:50 PM Report abuse rate up rate down Reply

All she had to put down was that she would work for the new Obama 9 dollars per hour and she would've easily gotten a job.

March 08 2013 at 7:59 PM Report abuse +1 rate up rate down Reply

Addendum: If you sprinkle your resume with "keywords," be prepared to have an interviewer (if you're fortunate enough to get an interview) ask you, "By the way, do you also write in English?"

March 08 2013 at 7:24 PM Report abuse rate up rate down Reply
1 reply to jasperisit's comment

ha ha if you used that resume they'd say you were "over qualified".

March 08 2013 at 8:00 PM Report abuse +1 rate up rate down Reply

Many resumes -- and I've seen a lot of them -- are full of baloney and MBA-speak. Furthermore, most "experts" who make money consulting with and coaching people about how to write resumes are also full of baloney. People doing the hiring can smell the PR bull and phony biz-speak in a resume a mile away. Just tell it straight, short and sweet. The resume-reader will appreciate your not wasting his/her time with jargon and self-puffery and will be more likely to invite you in for a face-to-face interview.

March 08 2013 at 7:18 PM Report abuse rate up rate down Reply

I found significant mistakes under Database Applications: Correct Calyx Points to Calyx Point (processing software), Correct Loan Prospect to Loan Prospector, and Correct Encompase System to Encompass.

March 08 2013 at 7:09 PM Report abuse +1 rate up rate down Reply

This resume is too long and too wordy. An HR person trying to review 100 resumes gets lost in something this long. Keep it to one page and don't take a paragraph to say what can be done in 3 or 4 words.

March 08 2013 at 3:53 PM Report abuse -1 rate up rate down Reply
1 reply to clintonhamilton's comment

Probably not for the type of job she's appying for.

March 08 2013 at 4:14 PM Report abuse rate up rate down Reply

Nice resume. I'd personally read it. Thousands of others would look at the 11 years and think 'too old', and look at the education and think 'too expensive'. Corporate america is myopic, and youth obsessed to the extreme - 'be very young and cheap, but have all of the experience we desire.' Unrealistic and self defeating. Unprofitable in the long term.

March 08 2013 at 11:41 AM Report abuse +3 rate up rate down Reply
1 reply to ralphhale3's comment

too old?????

March 08 2013 at 2:08 PM Report abuse rate up rate down Reply
1 reply to traveller's comment

Resume is your window to any good company. A good idea is to create a multiple versions of your resume and focus any particular strength in any of those resume. is a site that you might find interesting for your job search and career related matters.

August 26 2014 at 5:16 PM Report abuse rate up rate down

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