All Sophia Ellison wanted was a new smartphone to replace her damaged one. But what she got instead, she says, was humiliated and angry after learning that a Best Buy clerk, who was supposed to move the contents of her old iPhone to a new one, instead said he copied its photos -- including some "racy" ones -- on to a CD of his own.
"I felt sick. I felt violated. I felt so embarrassed," Ellison (pictured above) told WTOP, a Washington, D.C., area radio station.
Ellison says that she enlisted the aid of the "Geek Squad" employee at the Best Buy in suburban Fairfax, Va., to transfer her photos, and contacts, including her phone number and email addresses, when she replaced an older iPhone last April.
The employee offered to buy her older phone, which had a shattered screen, from Ellison for $60 cash from his own pocket, assuring her that he would transfer her data to a new iPhone 4s and erase all the info from her damaged iPhone.
To Ellison's dismay she learned soon after that none of the 900 photos, which included her in suggestive poses and a video taken by her young children of themselves, joking after getting out of the shower, were on her new smartphone.
So she called the store's manager only to get a call back from the Geek Squad employee, who promised to retrieve the photos.
"A few days later, he called back to tell me he'd made a CD at his house with all my photos, and when can I come get them. I could pick them up at his house," Ellison told WTOP, adding that she then hung up the phone.
Best Buy, through a spokeswoman, apologized for this incident and said it had fired the worker.
"We're continuing our investigation and assure you that we will continue to act promptly to address any inappropriate employee behavior," Baldwin added.
As for Ellison, she is considering legal action, since she can no longer be assured of the whereabouts of her photos and other personal information.
She remains concerned where the images of her face, body and children are, she said. "I can only imagine."
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