Wells Fargo Is Hiring: What It's Really Like To Work There

Wells Fargo is the No. 1 home lender in the country. That has some downsides. Like having the kind of deep pockets that results in paying a $175 million settlement for allegedly peddling pricier mortgages to blacks and Latinos. But it also has some upsides, like hiring a lot. And being a pretty great place to work, according to most employees.

The financial services company has 280,000 "team members," according to its brand manager Aaron Kraljev, and is constantly on the hunt for new talent to fill positions as tellers, bankers, online customer service reps, and in the home mortgage department. Wells Fargo currently has 1,379 openings on CareerBuilder.

"Wells Fargo is more willing to hire people who maybe don't have a financial background" compared to its peers, Kraljev says, "or a background people would consider banking. We're really looking more for an attitude than financial knowledge."

And the attitude they're looking for is an entrepreneurial one, he says. "We don't work in an environment that's heavily managed." And the self-starters may have a lofty climb ahead of them. A Wells Fargo personal banker in Denver wrote on Glassdoor.com that the "possibilities to get promoted are endless." Kraljev claims that a former company president started in the mailroom and after 40 years made it all the way to the top.

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The salaries are roughly in line with the competition. The average teller makes $10.83 an hour, according to Glassdoor.com, slightly less than at Bank of America ($11.25 an hour) or JPMorgan Chase ($11.12 an hour), while a personal banker earns $35,198 a year, a smidge higher than at BofA or Chase ($34,920 and $34,363, respectively).

"Where we really shine is in terms of benefits," says Kraljev, and most employees on Glassdoor.com agree. Wells Fargo workers rave about the 401(k) match and paid time off. They can even pocket their daily wage if they're volunteering for a day. "Wells Fargo is very focused on bettering the communities we do business in," explains Kraljev. "We track every year how much time we spend in the community."

Some employees are irked however by what they see as the stick that comes along with this carrot. "They will fire you without hesitation no matter how great of an employee you are in all other areas if you don't meet minimum sales requirements," writes one teller in Austin, Texas, on Glassdoor.com.

"Very sales driven, even to the point of unethical behavior," chimes in a personal banker in Denver. Which appears to be ever so slightly confirmed by the massive settlement Wells Fargo reached this week for allegedly taking advantage of minority customers.

"They want you to produce, but not be immoral," disagrees a former personal banker in Scottsdale, Ariz., on Indeed.com. "It can get difficult and competitive, but if you are competitive, it can actually be fun."

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Diversity is actually one of Wells Fargo's crowning glories. For the last three years, Human Rights Campaign named Wells Fargo one of its Best Places to Work for LGBT Equality. And Wells Fargo is currently setting its sights on recruiting the young. This summer, Wells Fargo committed to hiring 1,000 young people as part of the White House's Summer Jobs+ initiative.

"For a recent college graduate, or someone going into college, the job market is frightening," says Kraljev. "We want to help jobseekers understand that Wells Fargo isn't just a place for seasoned professionals and executives, but for people just starting their careers."

Wells Fargo offers tuition reimbursement, and is willing to work around students' schedules. "If they get in while they're young, we can help them flourish," explains Kraljev.

Interested applicants can check out and apply to advertised Wells Fargo job openings on CareerBuilder (an AOL Jobs partner) or wellsfargo.com/careers. (Wells Fargo, working to beef up its social media, also says that it has openings posted on its social media accounts). The hiring process can be quick and painless, as evidenced by one Wells Fargo employee who claimed on Glassdoor.com that she applied, had a group interview, a one-on-one interview and was hired -- all in the space of one week.

Kraljev advises applicants to read the lengthy job description closely, find the bits that match their resume, and "frame your experience in such a way that helps bring those things to light." If you're going in for a sales position, after all, you have to know how to sell yourself.

Are you looking for a job at Wells Fargo? Start your search here.




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Claire Gordon

Staff Writer

Claire Gordon has contributed to Slate's DoubleX, the Huffington Post, and the book Prisons: Current Controversies. While an undergraduate at Yale University and a research fellow at Yale graduate school, she spoke on panels at Yale and Cornell, and reported from Cairo, Tokyo, and Berlin.

Follow Claire on Twitter. Email Claire at claire.gordon@teamaol.com. Add Claire to your Google+ circles.

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Wells Fargo is the worst company I have ever worked for. I took this job because I moved across the country with my husband and these idiots were the only company willing to hire me over the phone...because people were leaving every single day. My manager got to her position by having sex with our district manager in the store room of the branch, slept with multiple bankers, bragged about it all over the internet, and was so bad at balancing her drawer when she was a teller, she was immediately promoted to banker so she couldn't handle cash. When her sales sucked, she was immediately promoted to manager, because that makes sense, right? Logic is not a strength at good old Wells Fargo. Now, I was always on time, I worked extra shifts because people never showed up to work (big surprise there) and they would hire 19 year olds straight off the playground and promote them within weeks if their numbers were good. Meanwhile, I'm 27 years old and had to let my 23 year old manager talk down to me all day long, and I accepted it because I was raised right and was always respectful. The very best was the time she tricked all of her employees into going to our local strip club and using the company name to get free entry, because, well, they banked with us. She then let a 20 year old teller, whom she managed, buy her a private lap dance. Yes, I have the photos. No, I never did report her to HR, because once again, my parents raised me right. I loved the awkward lunches she would schedule with me where she would talk to me about how great the sex was with her police officer boyfriend, or how much she hated the other managers. Because that's appropriate, right? Or the day I gave one month's notice of my resignation, and she brought me back to the vault room and cried in my face about how I wasn't better than her because I was married. Ummmmm, ok? One day, a teller, who was $2700 short, who was also her friend outside of work, who she had promoted over more qualified people, was about to be fired. What did my wonderful, ethical, moral pillar of a manager do? She covered it up, made it so that she could connect the outage to a cash machine in the branch. The very best part was when this teller actually found the bundle of cash three weeks later. The look on my manager's face when she knew she was screwed. Oh, she managed to cover that too. Sex with the district manager has its perks. The other store manager left after this because it got to be too much to cover up. I requested a transfer into a different department, which turned out to be just as much of a party when I was told I was not allowed to urinate until my break, 5 hours into my shift. I left for a teaching job that actually valued real education, responsibility, and not sleeping with people in a position of power.

January 28 2014 at 11:07 PM Report abuse rate up rate down Reply
love_tammy4life

i am currently working at the phone bank, i hated my job since the first week on the phone, how pushy the numbers all about numbers and the leads constantly coming over to you all day, everyday, i am really nice to everyone and i get the situation fixed 95% of the time and do everything right always for QA. The customer service does not matter when they just want sales, they come over to you to tell you that your sales are down. its a percent so if you don't make referrals and transfers to sales for a close. your not doing good enough , they will tell you to fix it, pick it up, your better than that, and give you sale tips to hook the customer, like open ended questions, 5 sec sale and other rituals to get customers bamboozled. i do understand some of the sales are for products and services that people want or need or that would benefit them. but its the customers that already are upset have a problem that needs to be cleared up, we have to try to sell to every customer to get our numbers so they leave us alone as we work. i have had a lot of days where i m just selling everything, but then they will tell you your handle time is to hing , AHT is average handle time and you can have a older woman that has a hard time hearing, a collage student that does not know the procedures and has had fees and problems , or if you have a disconnect it goes negative for referral rate and positive for AHT, this job has been raking my brain heart and spirit, i have crohns so i had accommodations for the first year now i have FMLA, the money great i started at 12.10 for having previous call center experience and then i got a raise to PB 2 just means you meet the numbers. now i make $13.42, and a 401k that matches you dollar for dollar. have to be there 3 years before you can keep what they match, i have only made it a year and they don't match you till you have been there a year. but with all these benefits its the most stress i have ever had in my life even being sick with ulcerative colitis, is not near as stressful, i am an outgoing person and i always try and make the best of things but i can not see the good i a job that makes it a requirement to be on your ass, all the time...i am young and the comments of the getting them while there young is way true, they try and develop you and say things to you that breaks you down at first then makes you numb and overall miserable. i am good at any other job and i am just waiting till i snap and quit or have the push or leap to a different job even if i have to have two and need get anytime to myself anything would be better that working at wells fargo. i am not happy here.

December 12 2013 at 1:07 PM Report abuse rate up rate down Reply
NOTACLUE01

any company that would fire a 68 year old employee for using a wooden nickel in a vending machine 50 years ago is not a good place to work. fired for fraud and then not reinstated after the media attention but told you could "re-apply" for your old job. horrible company for many, many reasons experienced by myself and my husband both as we are both ex-employees of the company and for very good reason....

October 11 2012 at 3:56 PM Report abuse rate up rate down Reply
Faith

I call it HellsFargo......by far the worst place I have ever worked!! When they took over Wachovia......I knew I would have to go......Seems like all they were worried about was SALES......I am so much happier now!!!!!!

September 11 2012 at 3:46 PM Report abuse +1 rate up rate down Reply
Kay

just wondering here, if it is such a great place to work, why do they have so many openings. People must be leaving to go else where to make these openings. Anyone know that answer?

September 08 2012 at 9:47 PM Report abuse +1 rate up rate down Reply
Jeffrey Smith

If I had to choose between working for Wells Fargo or working in hell, I would choose hell. Yes, it's that bad.

September 01 2012 at 10:46 PM Report abuse +1 rate up rate down Reply
Top Gun

My banking career started about 20 years ago when I went to work for Barnett Bank in Florida, which was a wonderful place to work. They were bought out by First Union, which wasn't quite as nice and were then taken over by Wachovia Bank, who wasn't as nice to work for as First Union. But my career in banking ended shortly after the Treasury Dept "gave" Wachovia to Wells Fargo. Their nickname The Evil Empire is a compliment. I actually begged my boss and his boss to fire me, but they didn't have the stones to do that, so I threw them out of my branch and told them to stop torturing me. You see, they couldn't get me on my numbers, they couldn't get me on policy or procedure violations, but insisted on tormenting me on a daily basis. It was such a terrible workplace environment that half the staff called off regularly and the half that showed up for work went home in tears most days, all of which made it extremely difficult on the ones that did show up for work. And customer service - they have never heard of anything other than bend over and grab your ankles. Same for the employees. Someone should do a check on short and long term disability claims since the takeover of Wachovia. I know of dozens of people who took that route to get away from the daily beatings and have some time to find other jobs. The employee turnover rate in Florida branches since 2009 must be over 90%. And the 19% share of market that Wachovia enjoyed in Florida must be less that 10% today. The San Fran mafia should be ashamed of what they did to thousands of families and small businesses in the State of Florida. But don't worry, do you think that any of these people will do business with Wells Fargo in the future? Not if they are the only bank left in business.

August 29 2012 at 3:47 PM Report abuse rate up rate down Reply
Raven Brooklynne

Wells Fargo was at one time one of the best companies to work for. Slowly Wells Fargo started to get bigger and bigger and then they started to ride their employees carrying only about numbers. The stress level was so high that employees were always going out on Loa. Once Andy and Gary were fired our center went down hill. We as employees became very expendable. Supervisors would get yelled and screamed at by managers then they would then jump all over line employees. No one will ever understand the pressure and stress we were put under as employees. Wells Fargo could care less how they treated us. Even when the head honchos came into our office to give us the news they were closing us down you could see the smiles on their faces. We were all just work horses for them when things were good they loved our center when the economy took a bust we were now hated not only by management but also by the other centers.

August 27 2012 at 9:29 AM Report abuse rate up rate down Reply
peterson

When was the last time Claire and the Staff at the Huffingtoin Post took a Drug Test?

August 23 2012 at 9:46 PM Report abuse rate up rate down Reply
jazzy5321

Worst place I have ever worked. The worst company by far. I was laid off for extremely shady reasons. I was told it was because of my sales (I had recently asked to be moved down from full time to part time which they said they would be more than happy to accommodate because I was one of their best tellers). I was 3rd in sales at the full time level, if they had prorated my sales like they were supposed to with my hours being cut in half, I would have been number 1 in sales. The day they let me go they asked me to hand write a two weeks notice. When I called HR, the HR rep broke confidentiality on multiple occasions. Do not work for this company, let alone bank there. They achieve sales through unethical means and they support having terrible managers who will bring illegal substances on bank premises, despite having documented reports to HR.

August 23 2012 at 6:03 PM Report abuse +1 rate up rate down Reply

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