Hotel Employee Dishes On What Really Goes On At Work
By Jill Krasny
When you want the goods on the casino, lottery and airline industries, the only place to go is Reddit.
Recently, Beastmachine, a self-proclaimed five-year veteran of Citadel hotels in Halifax, Nova Scotia, did an "Ask Me Anything" on the service industry that was pretty revealing. We've picked out his highlights, edited for grammar and clarity, and posted them below:
The craziest customers he's met:
"One guy a few years ago went crazy in a room (he was by himself). He said there was a ghost in his room and for some reason he tore up the carpet, smashed some walls and had an accident in the middle of the floor ... The strangest thing I've found in a customer's room was a full set of bondage gear and women's clothes. The room belonged to two men ... Another guest asked me to check on their room every hour because they had an irrational fear of dying and no one finding them. He gave me $30."
What the guests always steal:
What the maids always steal:
"Cash, although I've only known of one person who was accused of stealing. He was fired-it was $5,000 in cash."
What to check when you get there:
"Always check the duvet on the bed. The sheets are changed, but in some lower-end hotels they reuse the duvets when people check out."
How to score a free room:
"Once you've checked in, if you find anything wrong in the room-i.e., a single hair in the tub or bed or bathroom floor or something-if you act upset enough the better hotels will comp your room."
Why TripAdvisor's a good thing for the industry:
"Any (review site) like TripAdvisor attracts negative comments far more than positive ones. There are some good people who post positive reviews, but in my opinion it's more of a place to say what's wrong with the hotel. It's good because the hotel can see this and fix the problem."
The laziest workers in his industry:
"Maintenance. They get away with not doing a lot of work at all."
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