USAJOBS Turns Frustration to Friendship With Social Media

When USAJOBS -- the online portal for federal jobs -- shut down for a few days in October to launch it's new website, government job seekers and recruiters had high expectations for the potential features and functionality. With fresh updates that included the ability to upload several resumes, determine an applicant's hiring eligibility and conduct a more advanced search, users were excited to test out "USAJOBS 3.0."

Unfortunately, the honeymoon period was short-lived. Users were faced with several frustrating issues and, at times, applications were not being successfully delivered to the agencies -- partially due to the unprecedented number of visitors that bogged down servers and hindered optimal site functionality.

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