Boss Told Me To Stop Giving Dying Co-Worker CPR, Says Service Rep

It's incredible how quick people are to jump to condemn and even quicker to sue, sue, sue, when you don't even have all the facts.

Even health care professionals know that at some point you have to stop CPR when those efforts yield no results. Never stop you say? My father has been dead for 2 years now, I'm glad there is nobody at the cemetary still pumping his chest.

It's unfortunate that people die, But that is the human condition. The price we all pay for our life is our eventual death.

Time Warner did not respond appropriately to a medical emergency. If they had a procedure in place to take care of such medical emergencies, why wasn't it used? For shame!!!!!!!!!!!!

Once CPR is begun, it should NEVER be stopped unless someone else takes over or you are too exhausted to continue. This company and supervisor should be sued for wrongful death. The new compression-only CPR is saving a lot of lives. Who was this supervisor to deny this woman a chance at continued life? Why wasn't he/she helping with the CPR?

gotta love the corporate culture. wall street greed, the economy collapses and nothing at these companies changes -- NOTHING!! they are free to continue the cycle of inhumanity!! WHEN will we RISE UP and make it stop! Now a woman is DEAD and still -- nothing is done! That line from Time-Warner is revolting!! Anyone who works for them should find some other line of work asap -- and that includes everyone - not just csr's! stop taking money from a company that is so inhumane!
My prayers go out to Julia's family. So sorry for your loss. God Bless!

That supervisor should be fired! I hope the family is able to file a wrongful death lawsuit against TWC and the supervisor. It is shocking that someone could be so uncaring about a fellow coworker.

Having worked in Customer Service, I have no doubt this is a true story. Customer service is a horrible industry to work in. I've never been so demeaned or abused by supervisors/managers in my entire working life. Working in a call center is not about doing what is best for the CUSTOMER...it's about making money for the COMPANY. Doesn't matter if you lie, cheat or steal...as long as your performance percentages hit what the client dictates. If you want to do what is right and fair for the customer you are out the door in record time.

The call center hiearchy demands that one agent be pitted against the other to get those percentages up. Friendships among agents are discouraged.

This is one industry that screams to be unionized but I doubt it ever will be. Thank God I don't work in a call center anymore!

This is EXACTLY the sort of story that stirs up the yokels but doesn't contain all relevant facts. We see this all the time, and rarely is the reporting complete and accurate. Claire Gordon simply repeats a TV station's report, and anyone who takes local TV news at face value is a fool.

Your call must REALLY be important to Times-Warner.
By the way, T-W, if any of you from supervisory level up has ever taken a CPR course, you'd know that doing something in such situations is better than doing nothing. That is, your technique and location, even compressions to breaths don't have to be spot on. Most people have an approximate idea of where the human heart is located - except T-W supervisors who have none.

Responded appropriately my a**. Have heard horror stories for years of how this co. treats people but this is just too much. Minimum-the supervisor that ordered her to stop should be brought up on charges and do time for causing (or possibly causing) this death. The defib WILL be moved out to make it more readily available, or at the least ALL supervisors will be issued keys making it available. AND, Most important, since this seems to be the company norm, or at the least, corporately approved way of thinking, all management personnel from supervisor up to CEO will undergo a form of diversity training to drill it into their thick heads that this is not acceptable and to be sure they get the message, speak where they hear it-in the pocketbook by moving your business elsewhere.

I would contact a good lawyer and sue...sue...sue...hopefully I would get enough money to retire and than I would send a letter to Time Warner laughing in their face.