The Science of Getting a 'Yes' Answer
By Vanessa Van Petten
In both the business environment and in personal life it is essential to know how to get what you want -- and get people to say yes to your requests. But, how do you approach people so that they are more likely to agree to your proposal, sales pitch or ideas?
Two researchers, Jonathan Freedman and Scott Fraser, conducted an experiment to find out how to get people to do something they would not normally do. The researchers went door-to-door in a small neighborhood asking residents to put signs outside of their homes that said, "Drive Carefully." Only 20 percent of people said yes when asked to put up a large sign. However, researchers found that they could get 76 percent of the residents to say yes if they asked them to first put up a smaller 3-inch sign.
This study is the perfect example of how starting with a small request will help you get a "yes" to a bigger request later. Many of the residents said yes to the second request because they already had an agreement with the researchers. When you ask someone to buy something from you, believe in your idea, or say yes to you, you have to establish a certain level of trust. Their experience in displaying the smaller sign showed the residents that the researchers would not abuse them. When you are working with clients, the experience that follows a small "yes" can help show your client that they can trust you.
This technique, also called the "yes ladder" or the "foot in the door" method, is extremely important for anyone in the business world. Let's review the steps of this technique:
1. What is your big ask?
The most important step is to first determine what your big ask is. If you are a salesman, it is probably getting the client to purchase your product; if you are an employee, it might be asking for a raise. Identify your big ask.
2. Work backward
Once you have identified your big ask, work backward, thinking of two to three smaller asks. If you are a salesman, this can be getting someone on your email list, or having them take home a demo. If you are an employee wanting a raise, perhaps you want to ask for an extra benefit or a title change before a salary bump.
3. Plan your first 'yes' approach
Your first "yes" might be even more important than your big ask. Plan your approach for your first yes as if it was just as important as your ultimate goal. Lay out all of the reasons that your target should say yes to your first ask. Often your target will be so overwhelmed by your preparation and energy for your easy ask, that they will be much happier to say yes.
4. Encourage trust
Once your target has given you your first yes -- don't let them down! Make sure they are happy with your first promise and encourage them to engage in the young relationships so that they are more likely to want to mature it.
The yes ladder is fundamentally a trust building exercise. If you can get people to trust you, your product and your brand, they will be more likely to say yes to you again and again.
Vanessa Van Petten specializes in social and emotional intelligence research and development. The focus of her company is to research youth behavior and help adults keep up with young adults.
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