Yea right. Maybe hell will freeze too.
I enjoyed your article, full of good tips on how to personalize my cover letter. The phone call was silver, but Dave's comment on the classic "Dear Madam/Sir" is gold! Thank you!
Barbara,I feel that you left out an important method that is or was commonly used years ago. As a human resource manager, I like to see cover letters regarding resumes which state "Dear Sir/Madam" It is a time tested and acceptable way to address a person when you do not know their name. Anyway, good article.