I applied for a part-time teller position on Wells Fargo's website. I had been banking with Wells Fargo for so long that I knew my bank's branch manager on a first-name basis. In fact, it was the manager who suggested I apply for the job.
Although I was not able to use her name as a reference, since she did not know me personally, I did mention in my online application that an employee had referred me to. Though my preference would have been for a full-time job, this position was currently available and offered me an opportunity to get my foot in the door.
I received a call from Wells Fargo two weeks later. To prepare for the interview, I looked at their mission statement. I figured they wanted to know if I could count, verses my having an in-depth knowledge about their company. I went over possible interview questions they might ask, such as, "How do you handle pressure?"
I found practice questions to study online. I wanted to make sure I knew what my answers were going to be. I practiced in front of a mirror to see how my facial expressions looked. The only thing I would do differently in my preparations is to research reviews about working for the company. This way I would have had something else to speak to them about.
When I needed to pick out my outfit, I chose my black pinstripe suit. I wore a skirt instead of pants, flesh-toned stockings, and low-heeled pumps. I wore this outfit because I felt it gave me the perfect corporate look of someone who is serious and is willing to work hard.
For my interview, I went to the Wells Fargo corporate building in midtown Atlanta. Upon arrival I signed in, and the receptionist walked me into a large room full of people. The room had so many people waiting to be interviewed that there were no empty seats. After some wait, I finally got a seat -- where I filled out more paperwork, as they had another application for me to fill out. After filling out the paperwork, I attached my extra resume, cover letter and references to the package.
I chatted with the other people who were there to apply for the same job. Each person was looking for work at a different branch of the bank, but mainly everyone was aiming for a teller job or some other customer-service position. We were told to keep our voices down as people who worked for Wells Fargo came in and out of the room, calling people's names. Finally after about two hours, my name was called.
A host of questions
I went into a small office where I met with a female interviewer. She greeted me briefly and apologized for the wait. She explained that there were so many candidates interviewing for jobs, that they were a bit backed up, but that her team was working hard to get to everyone quickly. She asked me a lot of scenario questions: How do I handle stress? What would I do if I knew someone was stealing? She asked if I had ever worked at a bank. She wanted to know what I would do when a customer was angry, how would I tackle that problem. The toughest question she asked was what I wanted from the company. I wanted to say "All I want is a good job!" but I answered "longevity and growth" instead. She seemed to like the answer.
The interview was quick. She shook my hand and thanked me. I took her business card and later e-mailed her a thank-you note. For the record, I felt I was overqualified and still did not get the job.
When going to Wells Fargo for an interview, be prepared to wait. It may take hours, so do not schedule anything shortly after your appointed interview time, as there is no telling when you will actually leave. Dress professionally and explain why the job is important to you. It is important to stress your customer-service skills and how well you manage money, especially if applying for a teller position.