I Interviewed at Marriott Hotels

marriott jobsMy name is Mackleen Gresham, I'm 25 and I have worked in hospitality for four years. When I moved to Atlanta, I wanted to try working at a hotel. I went on Craigslist and saw that the Marriott in Midtown was hiring. So I went ahead and filled out an application online from their website.

The website asked for general background information and I also uploaded my resume. Within a few days, I received a call from the front-office manager asking me to come in for an interview. I didn't have any special contacts when I applied nor did I use any special tactics. I knew my experience was enough to get me the job.

On the day of my interview I wore my all-gray pantsuit. I made sure I was stylish, since I wanted to stick out among the other applicants who wore plain black suits. I also wore this outfit because it gave me the perfect corporate look -- someone who is serious and is willing to work hard. I also wore a low-heeled pump. Underneath, I had on a white button-down blouse. I did not wear much jewelry because I didn't want to seem flashy. I thought I was dressed perfectly.

The interview process was easy. I went into the back room behind the front desk to meet with the front-desk manager. The woman interviewing me asked basic customer service questions, such as what would I do if a customer was angry or needed something and how would I go above and beyond what was expected to help a customer?

She also asked me how I handled money and if I ever worked with money. Being in retail for many years, I was able to give her examples of my management skills with money. She also asked if I ever was in trouble for mishandling money. She asked if I minded working late because of the hotel hours were 24/7, especially the front desk. She said I wouldn't have a steady schedule.

The atmosphere was fine, but I was in a small office with no windows. Her office had paperwork everywhere and nice pictures on the wall. I briefly met with a supervisor who went over a checklist of my background. That took all of five minutes, then I went back to the manager. Interestingly enough, the manager liked me so much she walked me over to human resources to meet that manager. The human-resources manager showed me around the property and gave me a little background about the company. She told me about the growth perks, discounts and the people I could be working with. I made sure I looked interested and excited about the position.

When my interview finished, I thanked both ladies and left. I went home and e-mailed the front-desk manager a thank you note.

Two days later, I received a call asking if I was interested in the position. I was very excited and quickly accepted. They scheduled a time for me to come in to fill out the rest of my paperwork and to take a drug test.

If anyone wants to work for Marriott Hotels, I think it is a great company to work for. The best way to get in the door is by showcasing your customer service skills and showing that you are flexible. Being flexible, for them, means having an open schedule and being willing to work when they need you. This company thrives on customer service, but working well with other departments is also as important. It is a well-oiled machine -- a fact made clear to me early on, all the way from the interview to the job offer.


More From Mackleen Gresham
I interviewed at Wells Fargo Bank

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Jillian Blumberg

I'm a former employee of the Washington Dulles Airport Marriott and I remeber how stressful the interviewing process was because I had to interview with four different managers, including the GM. The drug test was real simple because all you have to give is a piss sample. All the stress with the interview was way worth it in the end because I got the job! It's definitely a great company to work for!

March 05 2012 at 3:12 AM Report abuse rate up rate down Reply
sarahhasfaith

What type of drug test was it and what are your tips for sending a great thank-you email?

February 19 2012 at 11:08 AM Report abuse rate up rate down Reply
dcuhland

I am also seeking employment with Marriott. I am hoping to get an interview at the newly renovated property located in St Thomas VI, my son lives there so I have visited many times. I have been in law enforcement for over 20 years and am hoping to join the loss prevention team. Thank you for sharing your experience about your interview. Wish me luck , I can already see myself in STVI.

August 20 2011 at 11:21 PM Report abuse rate up rate down Reply
Ralph

I worked as a front desk clerk at the Dublin, OH, Courtyard, just before grad school (1994) at Ohio State many years ago. Bruce Valade was my manager. That remains one of my favorite jobs, and Marriott one of my favorite places to work ever. The atmosphere was excellent. The ability and expectation to reach out to serve the guests was remarkable. Great overview of the process, and of how to do it correctly!

May 29 2011 at 1:38 AM Report abuse rate up rate down Reply
1 reply to Ralph's comment
Ralph

I forgot to mention, Bruce remains one of my favorite people to work for.

May 29 2011 at 1:39 AM Report abuse rate up rate down Reply
princess

That is my brother with a college degree and unemployed for 2+ years in Detroit, Michigan. Idon't know his e mail address but Atlanta would be a great place to work for the Marriott

February 20 2011 at 11:18 AM Report abuse rate up rate down Reply

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