What's it Like to Work at Godiva?

godiva-quality-assurance-workAnnie Tannhauser gets paid to eat chocolate. Sound too good to be true? Not if you are the vice president of Global Food Safety and Quality at Godiva. In her role, Tannhauser leads a team of quality leaders and jointly they develop and implement the global strategy for food safety and quality assurance for Godiva worldwide. And a part of her job entails experiencing and indulging in all the chocolate Godiva makes. "When I tell people I work for Godiva, their first response is usually 'Wow' followed by, 'I love your products.' Many are also envious of me working at Godiva and also being exposed to all the delicious chocolate."

godivaTannhauser has been at Godiva since 2008. She landed her position there through industry contacts. She loves the global nature of her job and notes, "It's an amazing experience to walk into a Godiva boutique located in another part of the world and see the pride in the sales associates' faces." In her role, she builds systems and processes so quality is designed up front and issues are prevented. "We build the framework that upholds our brand image of continuing to produce the most delicious, highest quality, and innovative types of chocolate," Tannhauser says.

-- See the average salary of a retail store manager for Godiva Chocolatier, Inc.

A position where eating chocolate is part of the job description sounds like heaven to me. To learn more about working for Godiva, I turned to Kris Breuer, SVP of Global Human Resources for Godiva.

godivaWhat type of people does Godiva look for and where do you find them?

Godiva looks for people who are innovative, intellectually curious, collaborative, and inspirational. Integrity is also something Godiva looks for. The company does some recruiting through job boards but also leverages a strong employee referral program and sponsorships with culinary programs to source top talent.

What types of interview questions do you ask?

Breuer asks situational interview questions to gain an understanding of what challenges the candidate has faced in the past and how they handled them. Her favorite interview questions include:

  1. Tell me about a time when you had a strong position on a business decision and your staff didn't agree with you. How did you overcome objections?
  2. Give an example of when you took an initiative that wasn't as successful as you predicted. How did you course correct and what was the outcome?
  3. Tell me about the attributes of your best hire and what they are doing today.
  4. Tell me about an under-performer you managed out of the organization and how you did it.
  5. Tell me about a hiring mistake you made in your career and how you now hire differently as a result of the mistake.

What advice do you have for people interested in applying for positions at Godiva?

Many people don't do sufficient company research before interviewing with the company. Do your research and look at the company from the consumer perspective. Have you walked our stores? Do you know our distribution channels? Get to know who we are and what we do.

Does Godiva offer employees any special perks?

Yes! Chocolate! Godiva offers employees a 50% off discount on in-store and online chocolate purchases. In addition, employees get to know about and sample new products before they go to market.

One of the reasons Godiva is a great fit for Tannhauser is that she really enjoys her work. She recommends that others looking for similar roles be open and flexible to the many cultures around the world. "More often, there is more than one way to get the answer; working together is always better than working alone," says Tannhauser. She also stresses, "Always find ways to stretch yourself and learn new things whether it's related to your job or not. Make yourself valuable and indispensable to the organization."

You can learn more about jobs at Godiva on AOL Jobs or or at Godiva Careers.


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Barbara Safani

Barbara Safani

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Barbara Safani, owner of Career Solvers, has over fifteen years of experience in career management, recruiting, executive coaching, and organizational development.

Barbara partners with both Fortune 100 companies and individuals to deliver targeted programs focusing on resume development, job search strategies, networking, interviewing, salary negotiation skills, and online identity management.

She is the author of Happy About My Resume: 50 Tips For Building a Better Document to Secure a Brighter Future and #JOBSEARCHtweet and her award-winning resumes are featured in dozens of career-related publications.

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Jeff

I have not had to interview many times for a new job placement. The last time I interviewed for a teaching position, I wore clothing that represented the school colors, knew the demographics of the student population, knew the free/reduced lunch numbers, was aware of the strengths and weaknesses of the school. To this day they kid me about wearing the school colors to the interview!

August 11 2010 at 1:28 PM Report abuse rate up rate down Reply
JEB BUCKINGHAM

Ugh, I would gain SO MUCH weight!

August 11 2010 at 11:52 AM Report abuse rate up rate down Reply
b poz

I love chocolate, and Godiva used to be one of my favorites,but, it really seems that the quality has gotten spotty. The last time I had their product, the milk choc.covered strawberrys, was not up to standard. Granted, it was one of their cheaper packages,at a check out counter,but one expects something more than OK from a "premier" chocolate concern! The last few times that I got boxes of chocolate, at Christmas, was also not up to the standards one would expect. The "mouth feel", and flavor intensities one should get from such expensive products just were not there. It does seem that with the new chemical additives and flavorings being introduced,that old standards of quality are going "out the window!"It will leave us with the alternative of seeking out small concerns who take seriously,what chocolate should be like, and not what commerce demands!

August 11 2010 at 11:14 AM Report abuse rate up rate down Reply
Zazasmom

I worked at Godiva Chocolatier for a summer. When I first started, I was elated that I had the opportunity to try every piece of chocolate that they sell. Also, it was berry season, so, at the end of the night, if there were berries that had not sold within two days, my coworker and I would split them up. I ate a lot of chocolate that summer and my weight gain indicated so. I lost the ten pounds that I gained within one month of my departure.

August 11 2010 at 11:09 AM Report abuse rate up rate down Reply
Julie Walraven | Resume Services

Tasty post, Barbara but I think the sharing of the hiring strategies is very timely and helpful. Love this part: "Many people don't do sufficient company research before interviewing with the company. Do your research and look at the company from the consumer perspective. Have you walked our stores? Do you know our distribution channels? Get to know who we are and what we do."

Thank you... I expect my chocolate soon! ;-)

August 11 2010 at 10:15 AM Report abuse rate up rate down Reply
1 reply to Julie Walraven | Resume Services's comment
nishuohaobuhao

Tasty post, Barbara but I think the sharing of the hiring strategies is very timely and helpful. Love this part: "Many people don't do sufficient company research before interviewing with the company. Do your research and look at the company from the consumer perspective. Have you walked our stores? Do you know our distribution channels? Get to know who we are and what we do."I love this , So does My boyfriend .he is almost 11year older than me .i met him via agegapsingl es.c om a nice place for seeking age le ss love.which gives you a chance to make your life better and open opportunities for you to meet the attractive young girls and treat you like a king. Maybe you wanna check it out or tell your friends.. Just love it

August 11 2010 at 10:42 AM Report abuse rate up rate down Reply

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