Sample Resume: Customer Service Representative

As a customer service representative, Mary's performance was measured on a regular basis. Yet she never thought to showcase on her resume her ability to meet or exceed company expectations for customer service.

By reviewing previous performance appraisals, monthly productivity reports, and a stack of thank you letters from satisfied clients, we were able to transform Mary's resume from a mundane list of job tasks to a true marketing tool that quickly showed prospective employers how she could add value to their organization.

MARY LOVELL

Customer Service Representative with experience in both walk-in and call center environments. Specialize in health care insurance client servicing. Exceptional knowledge of HIPPA compliance, Medicare policy, and insurance fraud issues. Dedicated, loyal employee as evidenced by multiple recognitions for productivity, service, and attendance.

Comments from satisfied customers...

Ms. Lovell is very informative, intelligent, and bilingual. I like to see her each time I come to the office.

Ms. Lovell is the most knowledgeable person I have come across in any of my interviews at the center.

Ms. Lovell was exceptionally helpful and in answering all questions I raised. She was professional and informed and she saved me a lot of time.

The service was professional and concise. Ms. Lovell resolved the problem, which couldn't b e resolved by many phone calls to the service center. Excellent service.

The whole process was excellent. Ms. Lovell was professional and courteous.

Ms. Lovell was extremely helpful, knowledgeable, and professional. Great!

PROFESSIONAL EXPERIENCE

OXFORD HEALTH INSURANCE, Philadelphia, PA

2002 to 2010

Customer Service Representative for Oxford's walk in service center. Troubleshot and resolved customer issues pertaining to benefits coverage through personal interviews with customers.

Service Standards

· Consistently serviced walk-in clientele within ten-minutes of their arrival time, meeting all corporate expectations for customer service.

· Resolved most customer inquiries during initial meeting and monitored issues that require follow-up and research.

· Successfully resolved all written inquiries within 15-day time frame expectation set by company.

· Ensured all reviews were completed in less than 45 days, in accordance with company policy.

· Met all deadlines for submitting daily, weekly, and monthly reports designed to monitor service center traffic and case management turnaround time.

Client Servicing

· Regularly received high ratings on customer service questionnaires and requests from customers to work with me personally.

· Recognized formally with Employee of the Month award on five occasions for exceptional customer service.

· Recipient of frequent letters of thanks and commendation for servicing efforts.

Community

· Actively promote awareness of the Medical Education Center and its affiliated services.

· Key contributor to Breast Cancer Awareness Month (2009); raised money for event and spread awareness of mammography screening.

EDUCATION

Philadelphia Central High School, 2001

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hender915oo

IF OBAMA GETS 4 MORE YEARS I MIGHT AS WELL STAY ON S.S.I. IT'LL JUST RUN OUT A LOT QUICKER.
MAYBE THE STATE WILL KEEP FEEDING ME. HOW AND WHERE WHO KNOWS. OR MAYBE SOMEONE
WILL HIRE MY EPILEPTIC ASS OFF THE STREET. I CAN'T BELIEVE I ACTUALLY WANT TO WORK. AFTER
MORE THAN 15 YEARS OF GOING IN AND OUT OF HOSPITALS AND THEN GETTING A MIRACLE DRUG.
I'M JUST AS TIRED OF SITTING AROUND AS YOU ARE OF PAYING ALL MY BILLS. I'M BLUE COLLAR SO
IF OBIMBO GETS RE-ELECTED I'M DOOMED! TAMPA,FL. HENDER915OO@AOL.COM----- G.L.

July 21 2012 at 9:43 PM Report abuse rate up rate down Reply
RUTHBEY

can you give example of customer service for an airline

April 29 2012 at 11:07 PM Report abuse rate up rate down Reply
Julia

The customer service resume is fantastic! I've seen a lot of ways to highlight my employment achievements. Thanx for this!

February 03 2012 at 2:17 PM Report abuse rate up rate down Reply
candy

I am trying to do a resume for a customer service position

January 10 2012 at 12:46 AM Report abuse rate up rate down Reply
CAROL-MAE

I'm trying to drafy up a resume, for a Customer-Service Position or any position that is in the Clerical Field

December 01 2011 at 5:39 AM Report abuse rate up rate down Reply
joyce

I am interested in medical billing and coding. please call me if you have a position open.
May god bless you.

September 25 2011 at 6:52 PM Report abuse rate up rate down Reply
jeffreycohen61

it ok

March 19 2011 at 12:09 AM Report abuse rate up rate down Reply

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