Harold, a bank relationship manager, needed a cover letter that focused on his outstanding customer service skills, high client retention rate, and impressive revenue growth. We used a quote from a retailer to drive the point home that great customer service has been the key to Harold's success.
Incorporating quotes that are relevant to the topics your letter is discussing is a great way to create a memorable letter that connects you to the reader. Quotes on efficiency, innovation, business development, and leadership can add a unique spin to your letter, a compelling value proposition, or a good conversation starter during an interview.
800 7th Street NW ▪ Washington, DC 20001 ▪ 202-988-2588 ▪ email@example.com
"Make a customer, not a sale." -Katherine Barchetti
Throughout my career as a bank relationship manager, I have successfully built rapport and trust with my clients by focusing on the long-term customer relationship. As a result, I have retained more than 90% of my client base over the past 15 years. My customers stay with me because they know they can count on me to deliver sound financial advice, a quick turnaround time on their requests, and "round-the-clock" customer service.
With five years' experience servicing corporations and high-net-worth individuals, and close to a decade of experience in retail banking, my product knowledge encompasses dozens of financial vehicles including loans, insurance products, non-deposit investment products, mortgages, and checking, savings, and money market accounts.
Most recently, as an Assistant Vice President and Senior Relationship Manager for Bank XYZ, I contributed to a $25M annual team goal for account growth and retained several accounts that had previously been compromised due to servicing issues.
As a Branch Manager for ABC Bank, I catapulted a Washington, DC branch to #1 out of 600 in revenue growth and I led the branch that achieved the highest volume in new business loans booked.
At this juncture, I am confidentially exploring relationship manager opportunities, servicing corporate customers for another leading New York area financial institution. Excited by the prospect of an opportunity with your company and impressed by the strength of your brand, I would welcome the chance to meet with you to discuss my qualifications in more detail and look forward to a personal interview.
Barbara Safani, owner of Career Solvers, has over fifteen years of experience in career management, recruiting, executive coaching, and organizational development.
Barbara partners with both Fortune 100 companies and individuals to deliver targeted programs focusing on resume development, job search strategies, networking, interviewing, salary negotiation skills, and online identity management.
She is the author of Happy About My Resume: 50 Tips For Building a Better Document to Secure a Brighter Future and #JOBSEARCHtweet and her award-winning resumes are featured in dozens of career-related publications.