Bitter Waitress, Ashley Johnson, Fired Over Facebook Post

Ashley Johnson, a 22-year-old, University of North Carolina ( UNC) at Charlotte, student was not able to save face and keep her job as a Brixx Pizza waitress after a snide comment posted on her Facebook page got back to her employers and lead to her being fired. (Read customer comments on the Brixx Facebook page)

On a typical day at work, Johnson grew restless and impatient with a couple that lingered over lunch for three hours, forcing her to stay an hour past the end of her shift. Johnson was irritated further when the couple left a meager $5 as tip for all her hard work. To help make herself feel better, Johnson went home and vented to her Facebook page about the cheap couple and their crappy tip, posting the name of the restaurant where she worked, and ultimately leading to her bosses telling Johnson to hit the bricks. (See also Hooters Waitress Punished for Weight.)


Hit The Bricks

It only took about two days for Johnson's managers at the Sixth Street Brixx Pizza location in Uptown Charlotte to get word of her snarky Facebook posting about the cheap couple; an act, which Brixx officials claim was wrong in two ways and the cause of Johnson's firing. First, Johnson spoke ill of customers, which is a big no-no in the service industry, and secondly she mentioned the name of the restaurant where she worked, unfairly casting the pizza joint in a bad light and possibly tarnishing their image.

Johnson admits to posting the comment, which is something that she thought was no big deal, and she apologized to Brixx Pizza for her error in judgment. According to The Charlotte Observer, "Johnson, 22, says, it was my own fault. "I did write the message. But I had no idea that something that, to me is very small, could result in my losing my job."


Saving Face On Facebook

The Pewinternet.org site says that nearly three quarters of online teens and young adults use social network sites and 40 percent of adults 30 and over use social networking sites such as, Facebook, MySpace, and LinkedIn. With so many people tapped into the social networking scene it is important to remember that once your information and postings are out there in Cyberspace, there is a large audience that has access to the profile or image you offer in these networking spaces and everything that goes along with it-good and bad.

"Social networking sites are wonderful in many ways, but nannies-and all professionals, really- should have an online presence that's presentable and in good taste," says Candi Wingate, President of Nannies4Hire.


Lesson Learned

Johnson still feels that getting fired for a Facebook posting is like a slap in the face, but she has definitely learned her lesson and is already looking for a new job. "I lost my job because of a Facebook status," she told The Charlotte Observer. "That's still a lot to get your mind around."

-- Waitress Jobs

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SRA.VELASQUEZ

why she had to stay and extra hour other server could of clean the table .

March 28 2013 at 1:59 PM Report abuse rate up rate down Reply
mikeemo1

every one states the same thing its all abought the server wait a second you ar in the biz to serve people did you ever think abought giving exelant service and watching your tips go up if you took care of me you probly wouldnt have gotten even a dollar tip remember you are in the service biz its not abought you start treating the customers like kings and queens and just maybe you will make bank if you dont like people git out now cause you are screwing someone who dose like there work and likes people and quit whining

July 15 2011 at 10:38 PM Report abuse rate up rate down Reply
Steven

I used to wait tables and know exactly what she was feeling, but when i was a waiter Facebook wasn't around yet. Here is what is really upsetting about that couple. First, Lunch Time...People have limited time and are in a big hurry for lunch. It is very hectic so the faster you can get customers in and out and your tables set up the more customers you can get seated in your section, which equals more tips. Now if they were there for 3 hours that means there was a potential of at least 4 more couples eating at that same table in that time. She lost money taking care of the cheap lovebirds. Second.. Most people don't know this, but workers who's jobs depend on tips don't even make minimum wage. Most people assume that waiters get at least minumum wage plus tips, not true at all. So while she was sitting there waiting on the smooching grinches, she was maybe making $3 an hour for those 3 hours. Lastly, the Federal Government requires all tipped employees to report your tips. This is to be no less than 8% of your total sales. So if on your shift, people ordered $1000 of food from you you have to at least claim $80 of that as tips. So if everyone tips 15%, out of her $150 dollars $80 of it will be taxed. Then they have to still pay for FICA, Medicare, Federal and any state withholdings. Usually the claimed tips don't account for this much money, so the employer takes it out of the hourly wages accrued. After two weeks of full time work a waiter will be lucky to get a paycheck for anything more than $300. She had every right to be pissed. She was not very smart though to put it out for all to read. But that's kids these days, can't do anything until they've texted or tweeted something about somebody first. She should've done what a former co-worker of mine did. I should say that if I ever ate anywhere I'd love him to be our waiter. He had a table of old ladies, 4 of them. They all got coffee and a light lunch. Now everyone that knows a coffee drinker knows the waiter is at the table at least 8 times refilling the damn cup. After 2 hours of this they finally got up and left leaving the bill and tip on the table. All very nice Blue haired old ladies nicely dressed like they just got back from an Easter event, even though it was August. After deducting the total bill from what they left, they each left him fifteen cents, a total tip of .60 on a $30 tab. WHat is this still the Depression!?! He ran out the restaurant, caught them as they were getting into their car, and threw the sixty cents at them, all dimes i think it was, and said "Here, you obviously need this more than I do!" They complained but he was not fired. The manager knew why he was upset after all he lost money waiting on them. My point if any folks, If the service is good reflect it in the tip, and 10% is not a good tip if the server was excellent cause remember 80% goes to Uncle Sam.

May 13 2011 at 11:38 AM Report abuse rate up rate down Reply
anon

15%-my standdard for lunch. $5 tip = $35 of food. 2 people, 3 hours in a fancy pizza joint in downtown charlotte- possible but unlikely. Were the customers inconsiderate? Definately! Was the waitress foolish to list the restaurant name? without a doubt! A busy restaurant in a downtown area during lunch would be very busy and these customeres not only lowered her tips for the day but took seating away from other customeres who had limited lunch times to eat. perhaps they should have chosen a different location or a different time. Should she have been fired? If it was her first offense then a suspension and a warning would have been far more judicious. Now the restaurante has had so much bad press that it would have been better for them to deal with this quietly.

December 29 2010 at 2:12 PM Report abuse rate up rate down Reply
Kats

OH God! She was talking to her friends on facebook...all these creepers on facebook is soo annoying. She should have made her fb private so she can keep talking shit. Or maybe it was probably a "friend" coworker who ratted on her....what a Rat. She/he should be fired too for having now honor.

August 06 2010 at 3:27 PM Report abuse rate up rate down Reply
J

As a small business owner, I think it is crazy for the owners to check a 22 year old servers facebook page. Don't they have something better to do? I mean, she is a waitress, not a CEO. One of them probably has a crush on her. I would never think about checking my employees facebook. I would feel like a weird stalker.

And, don't ever sit at a table for three hours and not take care of your server. She is losing alot of money. For your one $5 dollar tip she could have had three to five other customers at that same table making her alot more cash. It's just plane rude of them.

August 06 2010 at 12:02 PM Report abuse rate up rate down Reply
coach

I've been on both sides of the table here. Had she come to me and said she was going off shift,( or on break ),I would have given her, her gratuity and continued on with my lunch. Upon extending my stay, the next server would be compensated accordingly.

August 06 2010 at 1:25 AM Report abuse rate up rate down Reply
I understand

Hey,

Being in the Hospitality Industry is rough rough rough! Unfortunately, there is a fine line now between venting, slander, and freedom of speech. EVERYONE at one time or another should be a server at a restaurant that's open late! It will teach you all of the customer service skills do's, and don'ts for a lifetime!

It is also unfortunate that close to 10,000 + people have read this story via MSN.com, because a lot of employers will now know this young lady. This, however, is a valuable lesson and reminder to people (including me) on social media sites, WATCH WHAT YOU SAY! Even though it might be true, even though you might have been upset, even though someone wronged you, write it down manually in a good-old-fashioned journal.

August 05 2010 at 9:48 PM Report abuse rate up rate down Reply
katee

Open your eyes & look around you!!! This is NOT EARTH SHATTERING NEWS!!!! Just wait til your 65 like everybody else has to, then you can say what you want! Unless of course we are a totally Nazi country by then........probable the way things are going now.
And hey folks, (I'm way over 65), what else do you expect when the president gives 'kudos' to those "service men & women who had the restraint to keep from firing their guns"!!!!!!!! HUH!!!!!!!!!!!!!!!!!!!!!!!

August 05 2010 at 11:47 AM Report abuse rate up rate down Reply
Asmus

PEOPLE just don't care about how they treat one another any more. There is little respect for one another is this world. Where is our rights to say what we fell? Maybe the Manager should have handled the mater different then he did. Good Luck to her and hope that she can find a better employer and job.

August 05 2010 at 10:42 AM Report abuse rate up rate down Reply

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