Over my career I have come into contact with thousands of people who do great things at work every day. But you would never know it if you looked at their resumes. People can usually articulate what they do, but they generally don't convey why what they do is important or who derives value from their actions. They neglect to tie their job tasks to impact. They fail to create a compelling argument for why a hiring manager should give that candidate a chance. After the sample resume, look for five key strategies for writing a resume that gets noticed by hiring managers.
WILLIAM L. BANKS
77752 Magnolia Lane ▪ Jacksonville, FL 32256
C: 954-621-0451 ▪ firstname.lastname@example.org
PROJECT MANAGER – ENTERPRISE-WIDE TECHNOLOGY DEPLOYMENTS
- Close to 15 years' experience providing global technology solutions management for industry leaders in technology outsourcing, consumer products, health care, and government environments.
- Proven success turning around at-risk accounts and driving double-digit improvements in servicing levels and customer satisfaction.
- Consultative product manager with track record of cross-selling additional services to garner hundreds of thousands of dollars in additional client deliverables.
PMP Project Management Systems ▪ Migrations ▪ Account Escalation Procedures ▪ Service Delivery Monitoring E-mail Encryption Solutions ▪ Client/Vendor Management ▪ Consultative Sales ▪ Disaster Recovery Planning ▪ Global Electronic Messaging ▪ Infrastructure Stability ▪ P&L Oversight ▪ Upgrades Cost/Benefits Analysis ▪ Deployment Risk Management ▪ Capacity Planning ▪ Staff Management
Microsoft Windows ▪ Exchange ▪ Outlook ▪ Desktop iMac ▪ Network LAN/WAN ▪ Citrix ▪ Messaging Extranets
XYZ TECHNOLOGIES, Jacksonville, FL
1999 to Present
Service Delivery/Project Manager, 2004 to Present
Oversee delivery of desk side, helpdesk, server, and network services for 2000+ seats for ABC Company. Ensure service level and customer satisfaction metrics are met and build collaborative customer relationships with client. Cross-sell company services and brands to maximize account penetration. Budget: $8M; Staff: 11
- In just six months, propelled customer satisfaction scores by 16 points from 78% to 94% months (highest scores in account history) and reversed failing account performing from 15% below target to exceeding target.
- Slashed turnaround time for helpdesk support issues by as much as two weeks by introducing work order ticketing process and tracking/documenting recurring technology issues.
- Accelerated revenues by over half a million dollars in three years by identifying service delivery gaps and cross-selling additional services.
- Elevated expertise and credibility of team by appointing subject matter experts based on individual strengths to become "go-to" person and trainer for any issue related to that specialty.
- Trimmed time spent troubleshooting technical problems by overhauling outdated and incomplete service procedures and holding team members accountable for process updates.
Project Manager, 2001 to 2004
Managed Windows 2000 project to migrate over 3,000 seats and 100+ servers in four different geographies and 450 remote laptops. Budget: $1.2M; Staff: 12
- Successfully completed roll-out $200K under budget and 3 months ahead of schedule; exceeded customer satisfaction targets, standardized disjointed desktop back-end, and stabilized infrastructure.
- Led pilot migration to test processes, anticipate deployment challenges, and maximize efficiencies.
- Substantially increased application response time by initiating a capacity planning analysis project to research storage trends and make recommendations on when to add storage.
IT Specialist-Server/Network Support Team, 1999 to 2001
Selected by XYZ Technologies to provide oversight for outsourcing transition of ABC Company to XYZ support. Managed and supported over 100 servers across four sites.
WILLIAM L. BANKS
ABC COMPANY, Miami, FL
1998 to 1999
Senior Systems Engineer
- Persuaded senior management to invest in a global messaging deployment redesign rather than less expensive "patch work" by presenting proposal that addressed short term needs but supported company's long term growth.
- Significantly improved stability and decreased redundancy for a poorly implemented global messaging deployment by redesigning the messaging environment and creating a plan to monitor and proactively alert IT to technology issues and trends.
- Improved supply and demand product planning efficiencies exponentially by developing a Windows Terminal Server and Citrix Metaframe solution for a worldwide supply chain management application deployment.
BATES TECHNOLOGY, Miami, FL
Senior Global Systems/Network Engineer
Recruited to this provider of comprehensive electronics design, production, and product management services company to implement their global messaging strategy. Led 9 indirect reports in 500 node network.
- Virtually eliminated 400+ hours of annual systems downtime that was costing the company hundreds of thousands of dollars in lost orders by redesigning messaging infrastructure, identifying single points of failure, and improving the flow of mail.
UNIVERSAL HEALTH OF FLORIDA, Jacksonville, FL
1997 to 1998
Messaging Architectural Consultant
Architected and implemented the Internet connectivity for a Microsoft Exchange based messaging system that spanned seven campuses and provided services to 5,000 users.
- Mitigated company risk associated with HIPPA compliance and protected patient privacy by pioneering the analysis of secure electronic messaging connectivity for both internal and external messaging communication using industry e-mail encryption solutions.
- Designed and implemented a messaging extranet to communicate with over 40,000 Universal Health providers in Florida.
- Part of a team that released firm's inaugural live news wire server supporting 2,000 web and Microsoft Exchange server users.
CITY OF TALLAHASSE, Tallahassee, FL
1996 to 1997
Evaluated and implemented emerging technologies including Outlook, Oracle InterOffice, and Oracle thin desktop. Trained six administrators on Microsoft Exchange.
- Trimmed $100,000 off support costs associated with Lotus Soft Switch Systems by deploying more efficient early adaptor's version of Microsoft Outlook to 1,000 users.
- Managed one of the first large migrations to Exchange for the city of Tallahassee.
B.S., Management Information Systems, University of Miami, Miami, FL, 1997
PMP certification (in progress) ▪ Applied Project Management ▪ Leadership/Management in a Project Environment ▪ Financial/Contract Management ▪ Installing, Configuring, and Administering Microsoft Windows 2000 Server ▪ Implementing and Administering a Microsoft 2000 Directory Services Infrastructure ▪ Implementing and Supporting Microsoft Systems Management Server 2.0 ▪ Microsoft Exchange
1. Create a resume headline.
Since hiring managers don't really read resumes, but rather scan them to determine the candidate's fit for the job, help make that fit more obvious by creating a resume headline that tells the reader your professional niche.
2. Create a profile section.
Hiring managers tend to focus on the top third of the first page of the resume. They may only read on if your profile grabs their attention quickly. List powerful and consistent examples of how you help the companies you support do things smarter, faster, and more efficiently.
3. List core competencies.
One of the first things hiring managers will be looking for is a sense if you have the skills set necessary to do the job. Your areas of expertise should be displayed prominently early on in the resume. Try to use the keywords or phrases that are important to your job function and industry. If you are not sure what the appropriate keywords are, look for consistent wording and phrases on job postings for positions in your field to better align your qualifications with potential job specifications.
4. Minimize descriptions of job tasks.
While it is important to convey a brief overview of job tasks, this information does little to differentiate candidates. Many candidates have experience doing similar job tasks. What makes them unique and memorable is the accomplishment within the task. Spend no more than 3 to 6 lines discussing the job tasks associated with each position and save space for more valuable accomplishment-focused information. Place the overview of your role directly after your job title and create a concise description in paragraph form to differentiate the job description from the accomplishments to follow.
5. Maximize use of accomplishments.
Employers are interested in reading about your accomplishments. Past accomplishments are a better predictor of success than a discussion of job tasks. Accomplishment statements are those that clearly indicate how you help the companies you support make money, save money, save time, grow the business, and maintain the business. Discuss the impact of your actions by describing the before and after picture within the organization and showcasing how you improved a process or introduced a new strategy. Have you met or exceeded quotas or department expectations? Have you completed projects on time or ahead of schedule? On budget or under budget? What are you known for and what do you do better or differently than your predecessors or peers?